2FA on mobile phone which is not Accessible anymore

Editing a Sway using the website is not supported on mobile phones. If you want to edit on the phone, you need to download the Sway mobile app (of which there is currently only an iOS version). Otherwise, you'll need to continue editing on a tablet or
desktop.

Hope this helps!

Jason

Michael, which portion of the Sway you shared is not displaying and on which device is it having the issue?

Jason

This phone number is not reachable from abroad, neither on mobile nor on landline.

The links you posted for somebody with a similar problem in Australia do not help either.

Microsoft is not able to help via phone nor email and its perhaps only a minor change in the regional settings that has to be performed even via a step by step menu that somebody could post here...

Hi!
<br />I try to place my problem in english.
<br />My admin account of our NGO Office365 plan was secured by 2factor authentification with my mobile phone.
<br />I can't use the phone anymore and changed from Android to iOS.
<br />So it is not possible to use a backup of the Microsoft Authentificator App.
<br />Normaly there is also the method of using a SMS code or a phone call to the mobile number.
<br />But not in my case, the only methods are with the Authentificator App.
<br />My mobile phone is stored in my account, but who can help to active the method with SMS oder phone?
<br />There is a possibility to reset password with SMS or phone, this still works, but I know my password, the only problem is the missing link in my Authentificator App.
<br />THanks
<br />Hubert
<br />

Hallo Peter,

so it is fact that sway are not able to watch on the phone?