After reinstalling my laptop the microsoft license is gone !??

Thanks thomas,



my computer is not preloaded with office 2010 so am trying to download it first but can finish the operation. is stoping exactelly at the last step. Now i have uninstall the the run and clkick program so that i can switch to Msi based by running to run singleImage
using the advanced option. After choosing the 64 Bit and waiting for than 1 hour till the download is complete. after that is not giving me any option of entering my product key. am stok and dont know what to do next.

if i posted in this forum is because am leaving in germany now but my deutsh is not yet very good. tkx

Hallo Greg,
<br />I gave you a short answer yesterday. My Problem is: I have an account for microsoft and a valid subscription for microsoft 365 which I can use without problems on my Apple iMac. But I cannot use the subscription on my Apple Laptop, which is also registered on the same account. On the Laptop there is a message that I should renew the subscription. And then when I try to correct it on the Laptop, I get the answer that there is no account available with this user name. But on the same homepage by microsoft I can get the information that my account and my subscription are okay. - So this state of affairs means that there is a mistake in the communication between my Laptop and the microsoft 365 administration. For the moment I cannot get any chat oder phone support by microsoft - and the automatically given supports are useless. (I have already deinstalled all office programs on the Laptop and then reloaded it - but without any result for the problem.)
<br />I would be very glad if you can solve this problem or give me an advice for further action or support.
<br />Sincerely
<br />Thomas
<br />

Just noticed that OneDrive has been silently updated today, version is 19.192.0926.0012

Currently I'm not even able to log in to my OneDrive account, after entering my email address the logon window appears again and again.

I repeat again, my point is that I want to make a screencast video using PowerPoint. In this video you can see the interface of PowerPoint. I want to re-license this video with an open license. So I want to allow others to copy, modify, distribute, display, license or sell the video.
<br />
<br />Can you specifically answer this question for me?
<br />

I didnot install office on my laptop. It had come with preinstalled office 365 apps.
I received the purchase confirmation from lenovo germany on my gmail id (which is actually from India)
I have actually used the student discount while purchaseing the laptop using my university email id to get discount and while billing I gave my indian gmail id.
I am using the same indian gmail id for logging in to my microsoft account for activating the office on my laptop. I also tried asking for help on lenovo support but they say to ask microsoft support to give product key or activation help. I also asked microsoft but I get no response.