Battery charging -> watching a video -> the laptop becomes warm/ hot, CPU fan runs at high...

LaszloGyimothy · 8. Mai 2018

Hi,

I have the following problem and I am pretty sure that is typical Surface Book 2 problem, everybody can reproduce it:

Surface Book 2, 15 inch, RAM: 16 GB, SSD: 512 GB

I have just reset my Surface and I have all of the updates.

Test1:

0. Power mode: Best performance, Wifi On

1. plug the charging connector into the charging port on your Surface

2. charge the battery to 100%

3. DO NOT UNplug the charger

4. close all of your running applications

5. restart your laptop

6. start the Edge browser

7. navigate to youtube.com and start an HD or a higher quality video

8. wait some minutes and your Surface becomes warm/ hot, CPU fan runs at high speed!

9. set the power mode to battery saver and wait some minutes, everything is OK again

10. set the power mode to best performance again and wait some minutes, your Surface becomes warm/ hot, CPU fan runs at high speed!

Test2:

0. Power mode: Best performance, Wifi On

1. DO NOT plug the charging connector into the charging port on your Surface

2. use your Surface and wait until the battery is below 98%

3. DO NOT plug the charger

4. close all of your running applications

5. restart your laptop

6. start the Edge browser

7. navigate to youtube.com and start an HD or a higher quality video

8. wait some minutes and everything is OK again

9. plug the charging connector into the charging port on your Surface

10. charge the battery to 100%

11. your Surface becomes warm/ hot, CPU fan runs at high speed!

Test3:

0. Power mode: Best performance, Wifi On

1. plug the charging connector into the charging port on your Surface

2. charge the battery to 100%

3. DO NOT UNplug the charger

4. close all of your running applications

8. put your Surface (the tablet part) close to your ears, you can hear a very silent noise!

9. set the power mode to battery saver

10. put your Surface (the tablet part) close to your ears again , you cannot hear this noise anymore!

Any idea? What could be the problem?

Hi,

willkommen im Windows Forum!

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Battery charging -> watching a video -> the laptop becomes warm/ hot, CPU fan runs at high...

Battery charging -> watching a video -> the laptop becomes warm/ hot, CPU fan runs at high...

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