blocked

Marion Rader · 5. Juni 2025 um 08:22 Uhr

UTC Date: 2025-06-05T05:35:22.684Z Client Id: 262B95020AF0495EA8BE9A43889FC3FA Session Id: 06eda424-02a1-49a3-b837-c4aa9c3083c1 Client Version: 20250523006.13 BootResult: configuration Back Filled Errors: Unhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data:undefinedUnhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data:undefinedUnhandled Rejection: Error: 500:undefinedUnhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data:undefinedundefined:unde

Peter.Star

Hallo,

vielleicht hilft dieser Link dir weiter

http://windows.microsoft.com/de-de/windows/outlook/account-temporarily-blocked

Gruß

Peter

Margarita_R

Good Day,

As I wanted to access the email account *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, I received a message that this account needed to be confirmed. Now all the information apparently is not enough to prove that my mother is the owner of the account. There is no more information available more that the name of the account holder, the security question and a couple of contacts. There is no xbox account or credit card information given that it was never provided in the first place. There appears to be a verification email address to which my mother nor I know to whom it belongs.
What to do now? Is this account going to be lost forever? there are important email there, and although the password and the account name were correctly introduced we can not get access to it? that is outrageous. To that it can be summed that there is absolutely no contact information provided that could give some insight into the situation.

Could you please give me some insight as to what should we do to gain access to this account again?

Rodolfo_K

Hallo Mario,

Willkommen in der Microsoft Community.

Ich verstehe, dass Sie auch die Meldung "Your account is temporarily blocked" (Konto vorübergehendes gesperrt.

Ich würde Ihnen empfehlen,
diesen Artikel zu lesen, und zusätzlich die Reputation Ihres Konto durch die
SMS-Validierung zu erhöhen.

Sollte das Problem weiterhin bestehen, würde ich Sie bitten, sich an den privaten

1:1 Support für Outlook.com zu wenden.

Ich hoffe, ich konnte Ihnen behilflich sein, bei weitere Fragen stehen wir gerne zur Verfügung.

Mit freundlichen Grüßen,

Rodolfo

Sarah_Sa

Hello Margarita,

Welcome to the Outlook.com Community.

You have posted your issue in the German Forum. To receive support in another language, please change your browser language and submit a new Post

If you prefer to receive support in German, please reply to this Post and write the problem description in German.

Best Regards,

Sarah

Claus_DE

Hallo Markus,

hilft das evtl. weiter?

http://windows.microsoft.com/de-de/windows/outlook/account-temporarily-blocked

CLaus

Hi,

willkommen im Windows Forum!

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