Can't authenticate since authenticator is gone, no other MFA configured

CW855 · 23. Januar 2024

Dear sirs,I don't have access to the MS-Authenticator but need to configure Entra.Everytime I click on Entra I get an auth-popup with the MS-Authenticator, which is not available any more. Could you please remove the MS-Authenticator from my account? I am the only global admin. Best regards CW

Karl Timmermans (Out

Wir verwenden einen Übersetzungsdienst, um unsere Benutzer zu unterstützen. Bitte entschuldigen Sie grammatikalische Fehler.
<br />

Hallo julia.tischler

Hallo, ich bin Karl und helfe dir heute gerne weiter.

>>

Mir wurde angezeigt, dass mein Universitätskonto nicht mehr aktiv ist. Woran könnte das liegen?<

Unfortunately, you need to contact the university email administrator for this issue.

Educational email accounts are managed/controlled by the institution and not by Microsoft so there is no way to know what the cause of the problem is. In short, there is no way for Microsoft to check anything since they don't control it.

Just so there is no misunderstanding, this is a public user-to-user support forum. We're users just like you helping other users.

Ricardo Lechuga

No it can't be transferred, Any money in your Microsoft account not from a promotional gift card is “non-promotional” and has no expiration date.

Agnethe_E

Hello Coding Fox,

could you please specify the following to us to make it easier for us and other users to support you:

1. Since when are you experiencing this issue?

2. Did you conduct any recent changes?

3. When exactly is this issue showing up? For example, at specific times of the day or when you try to implement certain tasks or is there no correlation in when and when not occuring?

4. Do you experience any other Trouble?

Best wishes,

Rudolph

Mark Schlechtendahl

Hello,

I have deleted the Account and added it again. No change.

I have other Email Accounts in the App. So i can Start without netering data. Than the notification appears and is over some Buttons so that no switching between calender and Email is possible.

Android is updated.

Do you have any other Suggestions?

Alexandar Petrov

Hallo Kuroneko,

 

vielen Dank für deine Anfrage.

 

Wenn deine Office 365 für Business Organisation mehrstufige Authentifizierung (MFA) für Microsoft 365 verwendet, wird möglicherweise die Microsoft
Authenticator-Smart Phone-Anwendung nötig. Wenn der Admin keine MFA für den Office 365 für Business Account konfiguriert hat, kann man die Anwendungen auf mobilen Geräten ohne die Microsoft Authenticator-Smart
Phone-Anwendung zu verwenden. Ich nehme an bei dir in der Firma wurde die MFA für alle aktiviert, während du die mobilen Anwendungen genutzt hast und du solltest die Authenticator Anwendung nicht einfach
löschen. Hast du keine E-Mail auf deine alternative E-Mail-Adresse bekommen? Der Admin ist sonst in der Lage die MFA für dein Konto auszuschalten, falls nötig dein Password zurücksetzen und wenn du wieder eingeloggt bist, die MFA
erneut aktivieren, damit du den QR Code bekommst.

Freue mich auf deine Rückmeldung.

 

Mit freundlichen Grüßen

Alexander Petrov

Microsoft Office 365 Support Engineer

Hi,

willkommen im Windows Forum!

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Can't authenticate since authenticator is gone, no other MFA configured

Can't authenticate since authenticator is gone, no other MFA configured

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Can't authenticate since authenticator is gone, no other MFA configured solved