can't login to my account. Mail with code doe snot reach my mailbox.

Hi!
<br />I try to place my problem in english.
<br />My admin account of our NGO Office365 plan was secured by 2factor authentification with my mobile phone.
<br />I can't use the phone anymore and changed from Android to iOS.
<br />So it is not possible to use a backup of the Microsoft Authentificator App.
<br />Normaly there is also the method of using a SMS code or a phone call to the mobile number.
<br />But not in my case, the only methods are with the Authentificator App.
<br />My mobile phone is stored in my account, but who can help to active the method with SMS oder phone?
<br />There is a possibility to reset password with SMS or phone, this still works, but I know my password, the only problem is the missing link in my Authentificator App.
<br />THanks
<br />Hubert
<br />

Hello Agnethe

Of course,

Since I have a separate domain with e-mail, the Outlook.com account is not my main and not my only account.
So I had to perform step 2 in the tutorial.

I have the IMAP mail accounts re-set up.

So now I am back on the green field and can try to set up the Outlook.com account.

How do I add the account via "e-mail account" or via "manual configuration or additional service types"?

I have log myself correctly.

The direct way "e-mail account" does not go my e-mail address is ***** is and no @ Outlook.com address.
My account with Microsoft is my e-mail address *****

Therefore, somehow simply can not work.

Frustration....

Greetings Markus

Dear Diane,
<br />
<br />thank you for your response.
<br />
<br />> Activations with the subscription version are per windows user accounts.
<br />So that means I need two activations, one for my mother-in-law and one for my father-in-law, is this correct?
<br />> You could have activated with the mother-in-law's Microsoft account
<br />I did activate the initial Office download with my mother-in-law’s Microsoft account and that worked fine for her user account, but not for my father-in-law’s. So I added my father-in-law as additional family member to my subscription, connected his user account to his Microsoft account and reinstalled Office but this didn’t solve my Outlook problems.
<br />> Who is the email provider?
<br />A1 (https://www.a1.net/)
<br />> If you add the account manually - either by clicking Advanced options and choosing manual setup in the add account dialog or from Control panel > Mailen und das Konto manuell einrichten - funktioniert das?
<br />I tried that but unfortunately it didn’t solve the problem.
<br />Do you have any other ideas why Outlook refuses access to my father-in-law’s e-mail account?
<br />My best,
<br />Chris
<br />

Hi,

I solved the problem: I asked my IT DEP to renew my online account. Seems Outlook 2016 is much more sensible with inconsistent or damaged data which is saved on Exchange. I do not know, what was damaged. But I created a local copy of my OST in a PST and
IT deleted anything. Now it works.

BTW: I am waiting for my Surface Pro 4. I am not happy with working an MAC with outlook.

BR

Holger

noch als Zusatzinfo:

Additional info:

I ran the following test:

I took a .docx file I created on my office PC which was stored on our server and saved it locally to my PC harddrive. I then save a copy as .doc as well. Then I emailed both files to my office Outlook account AND my iCloud account (with one email).

BOTH files did NOT open from my Outlook account and BOTH files just opened fine from my iCloud account.

I then forwarded the email from my Outlook account to my iCloud account and now BOTH files did NOT open anymore.

So it seems that my Outlook account (Exchange server) corrupts the files.

Can that be?

best regards

Wolfgang