Can't login to my tenant - getting in a loop after entering password

Just noticed that OneDrive has been silently updated today, version is 19.192.0926.0012

Currently I'm not even able to log in to my OneDrive account, after entering my email address the logon window appears again and again.

Hi!
<br />I try to place my problem in english.
<br />My admin account of our NGO Office365 plan was secured by 2factor authentification with my mobile phone.
<br />I can't use the phone anymore and changed from Android to iOS.
<br />So it is not possible to use a backup of the Microsoft Authentificator App.
<br />Normaly there is also the method of using a SMS code or a phone call to the mobile number.
<br />But not in my case, the only methods are with the Authentificator App.
<br />My mobile phone is stored in my account, but who can help to active the method with SMS oder phone?
<br />There is a possibility to reset password with SMS or phone, this still works, but I know my password, the only problem is the missing link in my Authentificator App.
<br />THanks
<br />Hubert
<br />

Hi there,

Did you manage to resolve this issue. It is the same I have encountered. I have removed Power Map and reinstalled Office. My issue started after I changed the Graphics Settings but can't establish if they are stored in the registry or the file system.

A really annoying issue with a great product.

Regards

Rob Ireland

Thanks thomas,



my computer is not preloaded with office 2010 so am trying to download it first but can finish the operation. is stoping exactelly at the last step. Now i have uninstall the the run and clkick program so that i can switch to Msi based by running to run singleImage
using the advanced option. After choosing the 64 Bit and waiting for than 1 hour till the download is complete. after that is not giving me any option of entering my product key. am stok and dont know what to do next.

if i posted in this forum is because am leaving in germany now but my deutsh is not yet very good. tkx

I tested this on my PC, seems to be a bug. I am also not able to change the setting. Let's hope this will be solved after the new Windows update.