Can't uninstall Office on Surface Pro X ARM

Hallo,
vielen Dank für deine Anfrage.
Fragen in diesem Forum werden in deutscher Sprache beantwaortet.
Führe eine manuelle Deinstallation durch:
https://support.microsoft.com/de-de...n-office-4e2904ea-25c8-4544-99ee-17696bb3027b
Konnte der Vorgang erfolgreich abgeschlossen werden?

Hi Anna

Thank you for your quick response.
I did everthing like you said, repair was no problem. But the SARA once again takes more then 40min to uninstall Office, so I guess it's stuck again.
Task Manager says SARA consumes only 3% CPU-Power and 100-150mb RAM if that is any useful information.

Any other ideas?

Thank you and kind regards
Sock

Hallo,
vielen Dank für deine Nachricht.
Markiere die entsprechenden Antworten als Lösung.
Bei weiteren Fragen stehen wir zur Verfügung.

Hi Gunasekar

Thank you for your reply.
Your first option (including save mode) did not work.

In the end I went for the second option, a soft reset to factory settings, making sure to choose "remove installed app's", which got rid of all office applications.

Installing Office 2016 was a bit of a hassle, for anyone reading this:
You have to manually open the x64 Setup file to install office on an ARM machine, the general setup will produce an error every time.

Now everything works fine.
Thanks for the help to everybody

Kind regards
Sock

Hi I G,

I’m Gunasekar and I will be happy to help you with your question, I am a Microsoft consumer like you.

I understand that you are having trouble with removing an application from the computer. Looks like you have tried the best possible solutions and it still didn't work. Let me share my knowledge on how to fix problems that block programs from being installed or removed.

1. Click the link below and Download the troubleshooter.

https://support.microsoft.com/en-us...-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

2. Click Download troubleshooter and click Select keep anyway in the browser.

3. Run the Troubleshooter and select uninstall a program.

4. Select Office 365 and click Uninstall.

If you experience the same issue, you can Boot the PC in safe mode and then remove the Office applications.

https://support.microsoft.com/en-us...-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

Hope these methods should resolve the issue. If the issue persists, you can reset the PC to factory settings by keeping your personal files.

1. Click start and go to settings. Click System.
2. Select recovery.
3. Click reset the PC.
4. Click Keep my files and hit Local re-installation.

This will remove all the applications and you can install your Office package successfully.

I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

Best regards
Gunasekar N

Hallo,
vielen Dank für deine Anfrage.
Fragen in diesem Forum werden in deutscher Sprache beantwaortet.
Führe eine manuelle Deinstallation durch:
https://support.microsoft.com/de-de...n-office-4e2904ea-25c8-4544-99ee-17696bb3027b
Konnte der Vorgang erfolgreich abgeschlossen werden?

Hi Anna

Thank you for your quick response.
I did everthing like you said, repair was no problem. But the SARA once again takes more then 40min to uninstall Office, so I guess it's stuck again.
Task Manager says SARA consumes only 3% CPU-Power and 100-150mb RAM if that is any useful information.

Any other ideas?

Thank you and kind regards
Sock

Hallo,
vielen Dank für deine Nachricht.
Markiere die entsprechenden Antworten als Lösung.
Bei weiteren Fragen stehen wir zur Verfügung.

Hi Gunasekar

Thank you for your reply.
Your first option (including save mode) did not work.

In the end I went for the second option, a soft reset to factory settings, making sure to choose "remove installed app's", which got rid of all office applications.

Installing Office 2016 was a bit of a hassle, for anyone reading this:
You have to manually open the x64 Setup file to install office on an ARM machine, the general setup will produce an error every time.

Now everything works fine.
Thanks for the help to everybody

Kind regards
Sock

Hi I G,

I’m Gunasekar and I will be happy to help you with your question, I am a Microsoft consumer like you.

I understand that you are having trouble with removing an application from the computer. Looks like you have tried the best possible solutions and it still didn't work. Let me share my knowledge on how to fix problems that block programs from being installed or removed.

1. Click the link below and Download the troubleshooter.

https://support.microsoft.com/en-us...-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

2. Click Download troubleshooter and click Select keep anyway in the browser.

3. Run the Troubleshooter and select uninstall a program.

4. Select Office 365 and click Uninstall.

If you experience the same issue, you can Boot the PC in safe mode and then remove the Office applications.

https://support.microsoft.com/en-us...-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

Hope these methods should resolve the issue. If the issue persists, you can reset the PC to factory settings by keeping your personal files.

1. Click start and go to settings. Click System.
2. Select recovery.
3. Click reset the PC.
4. Click Keep my files and hit Local re-installation.

This will remove all the applications and you can install your Office package successfully.

I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

Best regards
Gunasekar N