Complete a purchase by August 4, 2025 to keep your account active

Well, it doesn't. Let me tell you what does work:
1) backup your contacts to a .pst file
2) export your contacts to an Excel file
3) select and delete all your contacts
4) import the Excel file into your Contacts folder
5) copy the new contacts into the Contacts folder under your live account
6) sit back and enjoy the fact that now ALL contacts are synchronized with your live account
7) replace the contacts in your Personal folders with the back up (if you are afraid of data-loss and/or want to keep a file for your history - from now on you're going to use the contacts from your Live account folder)

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Marc-PhillipZietlow, If you are trying to buy a subscription only with balance, I regret to inform you that this is not possible, thanks to the new Xbox policies it is necessary to support the purchase with a credit or debit card and this is mandatory, I regret the inconvenience that this may cause you.

You would even have to have a credit card in your account to be able to make the purchase.

Hi abc A,

Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.

You cannot transfer Microsoft 365 subscription from one Microsoft account to another account.

If you redeemed a product key for Microsoft subscription to a wrong account, the subscription is associated with that Microsoft account.

Yes, you can cancel this subscription from the wrong account, then purchase a new Microsoft 365 subscription with the right account.

Please understand that you can only use Office product in the region it was purchased.

You can contact Microsoft support to assist you further:
1. Go to http://support.office.com/home/chat
2. Describe your issue and click 'Get Help'.
3. Select your product and category > Confirm.
4. Click ‘Chat with support agent’ > Confirm.
5. Click Start Chat.

Hope this helps!

Hello Sly S,

Welcome to Microsoft Community.

I am a Microsoft 365 user just like you, I hope you are doing well?

I understand you would like to cancel Microsoft 365 subscription.

Please understand that not all subscription can be cancelled from your Microsoft account. Also note that refunds are automatically processed and you should receive it within 3 - 5 days business days.

Your subscription is eligible for refund if you bought an annual subscription within the last 30 days or you bought a monthly subscription and you're cancelling within 30 days of your last renewal date.

To cancel Microsoft subscriptions

1. Go to the Manage subscription page (https://account.microsoft.com/services) and if prompted, be sure to sign in with the same Microsoft account you used to purchase your Microsoft 365 subscription.

2. Note: If you see a link that says Turn on recurring billing, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until your Microsoft 365 subscription expires.

3. Select Cancel subscription (or it might say, Upgrade or cancel).

4. Follow the instructions on the page to proceed with cancellation by turning off recurring billing. To review our complete cancellation policy, see https://go.microsoft.com/fwlink/p/?linkid=839716.

Source: https://support.microsoft.com/help/46e2634c-c64b-4c65-94b9-2cc9c960e91b

If you are unable to cancel or after cancelling, your subscription is still active for the paid duration, please contact Microsoft support (Billing) via live chat for further assistance with cancellation for refund.

Kindly go to Microsoft Contact Us website:

http://support.office.com/home/chat

1. Type "Cancel subscription" and click Get Help.
2. Click Login and Contact Support at the bottom of the page.
3. Log in with your Microsoft account.
4. Under products and Services, select Microsoft 365 and Office Option.
5. Under category, select Manage Subscription.
6. Click "Chat with a support agent".

Please try these steps I have provided and let me know if you need more assistance.

Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Warm Regards

Hi rolfschroeder1,

I am Dave, an Independent Advisor, I will help you with this.

Log into this page, with the same Microsoft Account you used to purchase the Microsoft 365 Subscription: https://account.microsoft.com/services/

On that page, do you see that your Subscription is active with the correct expiry date?
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