Copilot with a private account linked to a school account: a problem?

Hello Heinz,

Are you using a personal Microsoft account (like @hotmail.com or @live.com) or an Office 365 account (like from a school or business)? If it's the former, when a video is uploaded into a Sway, it is actually stored in your OneDrive account. If you then
move or delete files in your OneDrive account this can happen. To fix you'd just want to put the file back with the same name at the previous location or just re-upload it into your Sway.

Jason

Hallo Georgi T.,

ich habe auch das Problem, dass ich bei der Anmeldung bei meinem persönlichen Konto ein "Geschäfts- oder Schulkonto" vorgeschlagen bekomme.

Wenn ich dann versuche mich mit meiner gmx.de Adresse anzumelden, dann schlägt das mit der Fehlermeldung "This doesn't look like a work or school email. You can't sign in here with a personal account. Use your work or school account instead." fehl.

Was ja auch einleuchtet, nur kann ich mich nicht einloggen, um das Geschäftskonto zu entfernen.

Könntest du für mich das mit dieser Emailadresse verküpfte
Geschäftskonto löschen?

Mein Persönliches Konto möchte ich gerne behalten.

Hi Elise,
<br />so it's not possible to upload into a OneDrive with a personal account?
<br />Cheers
<br />

Rasika M, if you have a preinstalled Office, you need to sign in with a Microsoft account to activate it.
Regarding the purchased subscription, if it is associated to Gmail, then your subscription is tied to your Gmail account.

Hi Gam,

New computers often come with a trial version of Office 365. Users who attempt to install their own personal copy of Office 365 or Office 2016/2019 over the trial will often encounter a conflict that prevents them from using their copy.

Use the fix it tool to completely uninstall Office:

https://support.office.com/en-us/article/uninst...

Install your copy of Office 2019:

Step 1 - Sign in to download Office

Go to http://www.office.com and if you're not already signed in, select Sign in.

Sign in with the account you associated with this version of Office. This account can be a Microsoft account, or work or school account.

Forgot your account details? See I forgot the account I use with Office.

https://support.office.com/en-us/article/i-forg...

On the Office home page, do the following depending on your version of Office.

If you signed in with a Microsoft account, from the Office home page select Install Office > Install. (Office 365 subscribers should select Install again).

This begins the download of Office. Follow the prompts on your screen to complete the install.