Emails sent from my emailadress are not getting through or straight to junk!

Greetings,

I appreciate your time and effort getting back to my email, I can certainly understand where are you coming from I also experience this issue before, have you receive an email about the status of whitelisting before through email if your domain is already whitelisted?
I highly suggest to resubmit the form and include all the IP ranges that you are using in your domain, once you submit the form you will be receiving and email about the status of whitelisting in the email you used in filling up the whitelisting form.

No worries since this is a open forum we can ask assistance from other community volunteers about their feedback and suggestion about his issue that you are having.

I don't work for Microsoft I am an independent volunteer helping others in the community providing assistance to those who are in need of help.

Have a wonderful day ahead and stay safe.

Sincerely,

Hello,

I'm Ravi, an Independent Advisor and a Microsoft Office user like you. It's my pleasure to help you out with your concern.

Could you please let us know what kind of issue are you facing while receiving the email?
Please let us know which type of Subscription you have and What version of Outlook are yo using?

Unfortunately the message you have posted is not translated. Kindly request you to post the issue with additional detail?

Please find below link for further details about handling junk or spam emails.
https://support.microsoft.com/office/a3ece97b-82f8-4a5e-9ac3-e92fa6427ae4

To Mark email as junk or spam in Outlook.com
1. Select the messages you want to mark as junk.
2. At the top of the screen, select Junk > Junk (or Spam > Spam) to move the message to your Junk or Spam folder.

Hope this information helps. Please feel free to get back if you have any questions.

Thank you!
Ravikumar
Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
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Hi IB_123,

My name is RY, I'm an Independent Advisor and a Microsoft user like you.

Please take note that this is a public user-to-user forum and we do not work for Microsoft nor have access to any user accounts or information.

Sorry to hear that you are having issue with sending emails but let us work together to sort this out.

I just want to confirm if you are using work email account or personal email account?

If you are using work email account within your organization, you need to contact your IT Administrator to check if you are listed as Restricted user in Office 365.

They may refer on below article on how to do that:

https://docs.microsoft.com/en-us/microsoft-365/...

Please let me know if you have other questions or concerns.

Thank you!

Regards,

RY

Es reicht langsam!? Habe es heute nochmal versucht und alles durchgespielt und erhalte wieder die selbe Antwort - NUN zum 3-ten MAL!

Meine Mail:

Hello dear Support-Team,

I tried to solve the problem many times and I've also posted you last week messages and created a forum-post (http://answers.microsoft.com/de-de/...nicht-an/850d6b81-8513-458d-abc9-1ecf8f19ddf2).

First of all:

This E-Mail Server (XXXXXXXX) is about two weeks old. I didn't spam and I don't have a mailing list. I also didn't send emails with subjects like "BUY NOW FASTLY" etc. I ONLY use this two E-Mails (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** on server
XXXXXXXXXX) for private mails and not as a business or something like that. The server is also secured with SSL/TLS!



My problem:

I don't receive emails from *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** @hotmail-Domains (like mine: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***) - ALSO NOT in the Junk-Folder! Any other providers are receiving my emails. And I don't get any errors, not in my server log and also not from Hotmail/Outlook.



What I tried:

When I put the mail "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***" in the list of save senders in the Hotmail/Outlook-Options I receive the mail in my inbox. But if I delete "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***", I can't receive new emails from "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***" (also NOT in the Junk-Folder)
-> they are just like. invisible.



Please help me to fix this problem!



Greetings,

Tarek

Support-Mail:

Hello,

My name is XXXXXXX and I work with the Outlook.com Deliverability Support Team.

We have reviewed your IP(s) (XXXXXXXXXXX) and determined that messages are being filtered (i.e. sent to the Junk folder) based on the recommendations of the
SmartScreen® Filter.

Email filtering is based on many factors, but primarily it's due to mail content and recipient interaction with that mail. Because of the proprietary nature of SmartScreen® and because SmartScreen® Filter technology is always adapting
and learning more about what is and isn't unwanted mail, it is not possible for us to offer specific advice about improving your mail content. However, in general SmartScreen® Filter evaluates specific words or characteristics from each e-mail message and
weights them, based on their likelihood to indicate that a message is unwanted or legitimate mail.

Unfortunately, after reviewing the information you provided and in compliance with our mail policies, we are unable to offer immediate mitigation for your deliverability issue. However, we have some specific recommendations for
you to consider that can help you to improve deliverability over time.

Here are some specific recommendations for you to consider:

Brand your mail

Ensure mails are cleanly formatted and clearly identifiable as originating from your service.



Follow content and formatting best practices

There are numerous Internet resources which offer advice and best practices, we recommend you refer to these resources for assistance creating well formatted and more deliverable email.



Highlight Opt In

Clearly mark your emails so that Windows Live Outlook.com customers are able to identify that they requested or subscribed to emails from your service.



Ensure your email lists are up to date

Remove those who do not want to receive the emails and consider making the unsubscribe process more visible to ensure you are only delivering mail to interested recipients.



Join the Junk Mail Reporting Program (JMRP)

We believe that your recipients are the best indicator that the email you are sending is wanted. The JMRP program allows you to see which of your emails Outlook.com users have marked as junk or unwanted mail. Reviewing
the results in JMRP will provide to the most direct information on what characteristics of your email, customers, and ultimately SmartScreen®, consider to be unwanted. This helpful feedback mechanism allows you to ensure that mails being sent from your IP
are not resulting in negative feedback that could impact your sending reputation. Being vigilant about users who mark your e-mail as unwanted or the types of messages that are being marked as unwanted can help you keep mailing lists updated with only interested
users and modify future campaigns. In addition, monitoring user complaints can help you identify unintended mail traffic or detect a potentially compromised account sending unwanted mail to your customers. Enroll at
https://postmaster.live.com/snds/JMRP.aspx?wa=wsignin1.0.



Join the Smart Network Data Services program (SNDS)

The SNDS program provides data about traffic seen originating from your registered IP, such as mail volume and complaint rates. The data is built from the log files of the inbound mail machines and other
servers at Outlook.com and Microsoft and represents factual information about the traffic from your mail servers to Outlook.com users. For more information about this free program refer to
https://postmaster.live.com/snds/FAQ.aspx. To register, please go to
http://postmaster.msn.com/snds/. (Tip: As part of the enrollment process, you are
asked to sign the JMRP program agreement and then send a response to Support indicating that it has been signed. It's not uncommon for that step in the enrollment process to be missed.)



We encourage you to take an active role in managing your email practices and infrastructure. The SmartScreen® filter is not static and it is possible to improve deliverability over time. Implementing and maintaining email best
practices such as those described above can help.

We also encourage you to download and apply the industry best practices found in our
Outlook.com Enhanced Deliverability
white paper.

Sincerely,

XXXX

Is your mail sent from another server blocked by Microsoft as spam or do you have an outlook.com email account that is hitting a daily limit?

If you are sending mail from an outside address to outlook.com accounts and its going into spam, are you in the SNDS program?

https://sendersupport.olc.protection.outlook.co...