Every attempt to recover access to hotmail mailbox failed after returning from a trip.

Now, after 6 month, the problem is solved. An MS update uninstalled an apple plugin. Now it starts normal and every thing runs fine, after it did not work for 1/2 a year and two new installation attempts.

kind regards

Dik

Sorry konnte es oben nicht mehr bearbeiten!

Bei Überprüfung des Dienststatus, kommt unter Outlook.com folgende Meldung:

Title: Unable to connect to mailbox

User Impact: Users may have been unable to access their mailbox using Outlook on the web or the Outlook client.

Final status: We've routed connections to alternate components and confirmed that the issue is remediated after monitoring the service.

Start time: Thursday, June 25, 2020, at 1:30 PM UTC

End time: Thursday, June 25, 2020, at 2:10 PM UTC

Title: Unable to connect to mailbox

User Impact: Users may be unable to access their mailbox.

Current status: We've identified an issue where users from Europe and United Kingdom are unable to connect to their Outlook mailbox. Our telemetry indicates that the service has now recovered but we are investigating the underlying cause and monitoring the
service to ensure full recovery.

Next update by: Thursday, June 25, 2020, at 4:30 PM UTC

Hier der Text:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of

its recipients. This is a permanent error. The following address

failed:

***Information wurde aus Sicherheitsgründen entfernt.***

:

SMTP error from remote server after transfer of mail text:

host: mx1.hotmail.com

5.7.0 (SNT0-MC2-F28) Unfortunately, messages from (

***Information wurde aus Sicherheitsgründen entfernt.***) on behalf of (payback.de) could not be delivered due to domain owner policy restrictions.

Wenn Sie portal.office365.com meinen, dann ja.

Hier habe ich aber keine Einstellungsmöglichkeiten zu einer Weiterleitung finden können....

Oder es kommt folgende Nachricht. (wenn ich mich im portal unter dieser Email eingeloggt habe!)

:-(

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Ich finde es einfache nicht .... :=|

Haben Sie nocha andere Ideen?

Hello Diane

Thanks for your quik Answer.

Recovery folder: will check that...

Just for better understanding we will name the Exployee with access to the mailbox User1 and the Mailbox owner User 2.

The User1 has the permission (set on Exchange) to edit mails and send them in the name of the other employee (User2).

As it seems is, that the User1 lost connection to the Mailbox from User2 like a month ago. Because everything until july is still there.

But as I looked in the folder from User2 (before i moved it), the mails from the last month weren't there.

I switched back to User1s account to check and he had the mails in the mailbox from User2.

Switched back moved the Folder and switched to User1, where the mails went in the Outlook nirvana.

I moved it as the actual owner. But it was empty for the Owner (user2). Only user1 could see the mails from the last month.

Thanks for your help