Get help signing in to a OneDrive account

Hi Veronika R,

I’m Gunasekar and I will be happy to help you with your question, I am a Microsoft consumer like you.

We can understand the problem at your end as it affects your work and we’re willing to help you in order to resolve the problem. So, to move further regarding this issue, we would like you to provide the following information:

1. May I please know the version, edition, and OS Build of the operating system installed on your computer?
2. Could you please provide us with a full screenshot of the error message for our reference? Please click on Use rich formatting to insert a screenshot and select the Insert Image icon?
3. Did you make any recent software changes to the computer?
4. Do you get any error code/message when signing in with your Microsoft account to activate Office?

I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

Best regards,

Gunasekar N

Hello Thomas R,
<br />Welcome to Microsoft Community.
<br />I am a Microsoft user just like you. I hope you are doing well?
<br />I understand you are unable to recover access your account due to the fact that you have not added your phone number or alternative email.
<br />I am sorry about that. It is always important to add these information to your account upon signing up as they can be helpful in recovery.
<br />At this point, I will recommend you reach out to Microsoft support via live chat for assistance.
<br />Kindly go to Microsoft Contact Us website: https://support.microsoft.com/contactus/ http://support.office.com/home/chat
<br />1. Type the issue and click Get Help.
<br />2. Click Login and Contact Support at the bottom of the page.
<br />3. Log in with your Microsoft account.
<br />4. Make appropriate selections
<br />5. Click "Chat with a support agent".
<br />Once you get connected, please request to be transferred to Tier-1 support.
<br />Please try these steps I have provided and let me know if you need more assistance.
<br />Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
<br />Warm Regards
<br />

Und weiterhin kann ich mich nicht auf onedrive anmelden. Auf dem Handy und online im browser funktioniert es, aber in der windows und mac version bekomm ich folgende Fehlermeldung: "That Microsoft account doesn't exist. Enter a different account or get
a new one."

da kann ich dir jetzt nicht weiterhelfen wende dich an den Support https://support.microsoft.com/de-de/help/12401/microsoft-account-get-help-by-email

Hi makntosh, my name is

I apologize for the inconvenience. I'd be glad to assist you with this.

This community is an end-to-end user, unfortunately, we do not have access to your account. Since this request may require sensitive information, I highly recommend contacting Microsoft support directly to have this checked.

You can find Microsoft's local hotlines here: https://support.microsoft.com/help/28808

Or via live chat:

1. Sign in here https://office.com/myaccount (you will need to use a different account)

2. Below Help with Microsoft account select "Stop recurring billing or cancel a subscription"

3. Click "Get help now"

4. Select your product and issue

You may experience a longer wait time due to the COVID-19 situation. Opening hours of support channels may depend on your location. Please try contacting them again during their operating hours.