How can I resolve the conflict between my personal Microsoft account and the new Microsoft...

Hallo Greg,
<br />I gave you a short answer yesterday. My Problem is: I have an account for microsoft and a valid subscription for microsoft 365 which I can use without problems on my Apple iMac. But I cannot use the subscription on my Apple Laptop, which is also registered on the same account. On the Laptop there is a message that I should renew the subscription. And then when I try to correct it on the Laptop, I get the answer that there is no account available with this user name. But on the same homepage by microsoft I can get the information that my account and my subscription are okay. - So this state of affairs means that there is a mistake in the communication between my Laptop and the microsoft 365 administration. For the moment I cannot get any chat oder phone support by microsoft - and the automatically given supports are useless. (I have already deinstalled all office programs on the Laptop and then reloaded it - but without any result for the problem.)
<br />I would be very glad if you can solve this problem or give me an advice for further action or support.
<br />Sincerely
<br />Thomas
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Hi Greg,
<br />if I just can create a new account with another address, how should I receive then the email of my old hotmaill address? Thats the point I need to know ...
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Hello Agnethe

Of course,

Since I have a separate domain with e-mail, the Outlook.com account is not my main and not my only account.
So I had to perform step 2 in the tutorial.

I have the IMAP mail accounts re-set up.

So now I am back on the green field and can try to set up the Outlook.com account.

How do I add the account via "e-mail account" or via "manual configuration or additional service types"?

I have log myself correctly.

The direct way "e-mail account" does not go my e-mail address is ***** is and no @ Outlook.com address.
My account with Microsoft is my e-mail address *****

Therefore, somehow simply can not work.

Frustration....

Greetings Markus

Many thanks for your quick response, Diane!
<br />I shall switch to English, to be as clear as possibe in my further questions.
<br />Your explanations clarifys a lot.
<br />I have added my main mail account (IMAP) to the web app, and I can see those emails.
<br />I have added an outlook.com account to Outlook desktop, and moved calendar and contacts to that account.
<br />This works as well. Appointments and contacts are visible in the web app, and Android sync still seems to work.
<br />I might try to add outlook.com to Outlook on Android as well to see how that goes.
<br />Anyway, there are still a couple of questions left:
<br />

• I had problems adding an outlook.com account, using the cryptic one that is displayed in the web app.
  I then created a new one under my name, used that along with my Microsoft login password, and surprisingly this worked.
  <br />The cryptic one is still displayed in the web app - *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, can I change this?
  
  <br />
• Now, when I start Outlook Desktop, it always goes to the Inbox of the outlook.com account.
  How can I change this so it's the inbox of the IMAP mail account? (as I'm used to)
  
  <br />
• I assume the mails in the outlook.com account are just a copy of the associated mail account.
  I.e. I cannot do all mail work from @outlook.com but still need to visit my IMAP account to delete mails. Correct?
  
  <br />
• For Outlook desktop, is Microsoft's recommendation to just use the outlook.com account, or to also have the associated accounts included?
  
  <br />

Many thanks for your advice.
<br />Karsten
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I hate the outlook format that is implemented on my hotmail account , how can I have it back to how it was before