How to adress a security short coming with Hotmail account and security? my wifes hacked...

Creating a new Account isn't possible either:
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<br />I have newest security-software, safe router password, two-way auth on my important accounts and got hacked anyway. So how can I get now my emails back from the old address?

P.S.: Automatic translation is horrible.
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Hi IB_123,

My name is RY, I'm an Independent Advisor and a Microsoft user like you.

Please take note that this is a public user-to-user forum and we do not work for Microsoft nor have access to any user accounts or information.

Sorry to hear that you are having issue with sending emails but let us work together to sort this out.

I just want to confirm if you are using work email account or personal email account?

If you are using work email account within your organization, you need to contact your IT Administrator to check if you are listed as Restricted user in Office 365.

They may refer on below article on how to do that:

https://docs.microsoft.com/en-us/microsoft-365/...

Please let me know if you have other questions or concerns.

Thank you!

Regards,

RY

Hi, my name is Neil, and I'm an Outlook user like you.

I'll be happy to help answer your question.

You need to change your Security settings on your Microsoft account to remove this old email address as a source of ways to prove who you are.

To do this, go to: https://account.microsoft.com/security

Sign into your account.

Click on "Advanced security options".

Under "Ways to prove who you are" remove the email address you no longer want to use and that keeps requesting a code be sent to it.

I would recommend that you use at least one additional backup email address and a mobile phone number to recover your account or receive verification codes to, to avoid being locked out of your account in the future.

Also on the Advanced security options page, you can turn ON / OFF Passwordless account and Two-step verification.

Once you have changed your security backup email details online, you may have to reboot your computer before it starts to ask you your new backup email details (it might still ask for your old email details, giving you an incorrect feeling that the new email hasn't worked....but it just needs a reboot).

I hope this helps.

Kindest regards,

Neil

Hi Nelson, I have tried this from browser "EDGE" and "Firefox", and I have tried this with the e-mail-adress from my wife.
The result is negativ.
Regards Roland
Sorry, my english is not so good.

Hi Lea, hope you're doing well. I’m Ian, and I’m happy to help you today.

It really depends on how you setup the security of your Microsoft account.

If you assign Microsoft Authenticator or alternative email address then you can get the code thru this way.

If not, you really need your phone to verify your account.

Either way filling the recovery form is the way to recover your account. In my experienced, it took me around 5-7 tries before I recovered my account.

Microsoft recommend following the steps in this order to assist you with resetting your Microsoft account password.

https://support.microsoft.com/account-billing/h...

You can submit a recovery form in the link below

https://account.live.com/ACSR

Please see guide below on how to fill out the form.

https://answers.microsoft.com/en-us/outlook_com...

This is a user-to-user support forum and I am a fellow user.

I hope this helps, but please let me know if you need anything else.