I cannot access my Outlook.com account.

Hello Ravikumar,
<br />thanx for your kindness and help.
<br />I've tried everything you proposed but it all leads nowhere.
<br />The core of the problem is:
<br />Microsoft denies to recover ma account so I don't have access to it.
<br />And therefore I cannot quit the subscription.
<br />But what is worse:
<br />I cannot erase the credit card information from that "lost" account.
<br />So MS will keep on withdrawing money from my credit card for something I cannot use.
<br />And I can't do anything because I don't have access to that account.
<br />And there is no way to get someone from MS on the phone.
<br />It's a nightmare...
<br />I appreciate your help very much, but the standard procedures don't get me nowhere.
<br />I'm afraid that the only way to stop this is to suspend my credit card.
<br />Thanx,
<br />Juergen Raab
<br />

Hallo Klexx,

Normalerweise solltest du dich an Western Digital wenden.

Hier ist ein Link mit einer möglichen Antwort auf Ihre Frage.

Ich wünsche dir einen schönen Tag.

Mit freundlichen Grüßen,

Gijs H.

Hi Jamie, I have had normal access to my account *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** until today when my side opens up as thea shaws account. we both are registered with outlook but with different adresses.

I open my account though an icon, but as of today theas account opnes up??

Thank you for your help

Lothar

Hello Agnethe

Of course,

Since I have a separate domain with e-mail, the Outlook.com account is not my main and not my only account.
So I had to perform step 2 in the tutorial.

I have the IMAP mail accounts re-set up.

So now I am back on the green field and can try to set up the Outlook.com account.

How do I add the account via "e-mail account" or via "manual configuration or additional service types"?

I have log myself correctly.

The direct way "e-mail account" does not go my e-mail address is ***** is and no @ Outlook.com address.
My account with Microsoft is my e-mail address *****

Therefore, somehow simply can not work.

Frustration....

Greetings Markus

Hallo Greg,
<br />I gave you a short answer yesterday. My Problem is: I have an account for microsoft and a valid subscription for microsoft 365 which I can use without problems on my Apple iMac. But I cannot use the subscription on my Apple Laptop, which is also registered on the same account. On the Laptop there is a message that I should renew the subscription. And then when I try to correct it on the Laptop, I get the answer that there is no account available with this user name. But on the same homepage by microsoft I can get the information that my account and my subscription are okay. - So this state of affairs means that there is a mistake in the communication between my Laptop and the microsoft 365 administration. For the moment I cannot get any chat oder phone support by microsoft - and the automatically given supports are useless. (I have already deinstalled all office programs on the Laptop and then reloaded it - but without any result for the problem.)
<br />I would be very glad if you can solve this problem or give me an advice for further action or support.
<br />Sincerely
<br />Thomas
<br />