I cannot receive or send mails anymore on my OUTLOOK and HOTMAIL accounts,

noch als Zusatzinfo:

Additional info:

I ran the following test:

I took a .docx file I created on my office PC which was stored on our server and saved it locally to my PC harddrive. I then save a copy as .doc as well. Then I emailed both files to my office Outlook account AND my iCloud account (with one email).

BOTH files did NOT open from my Outlook account and BOTH files just opened fine from my iCloud account.

I then forwarded the email from my Outlook account to my iCloud account and now BOTH files did NOT open anymore.

So it seems that my Outlook account (Exchange server) corrupts the files.

Can that be?

best regards

Wolfgang

Hallo Greg,
<br />I gave you a short answer yesterday. My Problem is: I have an account for microsoft and a valid subscription for microsoft 365 which I can use without problems on my Apple iMac. But I cannot use the subscription on my Apple Laptop, which is also registered on the same account. On the Laptop there is a message that I should renew the subscription. And then when I try to correct it on the Laptop, I get the answer that there is no account available with this user name. But on the same homepage by microsoft I can get the information that my account and my subscription are okay. - So this state of affairs means that there is a mistake in the communication between my Laptop and the microsoft 365 administration. For the moment I cannot get any chat oder phone support by microsoft - and the automatically given supports are useless. (I have already deinstalled all office programs on the Laptop and then reloaded it - but without any result for the problem.)
<br />I would be very glad if you can solve this problem or give me an advice for further action or support.
<br />Sincerely
<br />Thomas
<br />

Hello Agnethe

Of course,

Since I have a separate domain with e-mail, the Outlook.com account is not my main and not my only account.
So I had to perform step 2 in the tutorial.

I have the IMAP mail accounts re-set up.

So now I am back on the green field and can try to set up the Outlook.com account.

How do I add the account via "e-mail account" or via "manual configuration or additional service types"?

I have log myself correctly.

The direct way "e-mail account" does not go my e-mail address is ***** is and no @ Outlook.com address.
My account with Microsoft is my e-mail address *****

Therefore, somehow simply can not work.

Frustration....

Greetings Markus

Hi Diane,
<br />Thank you so much! I thought all my data was stored locally in my .pst file, but apparently Outlook did use a Microsoft Exchange Server. I logged on to Outlook Live through my regular Microsoft account, using an email address that is neither a Hotmail nor an Outlook.com address. But when I am logged on to Outlook Live, it does show an outlook.com address, which I don't remember ever creating and which consists of seemingly random letters and numbers. Now I don't know how to add this account to my local Outlook...
<br />

Hello Diane,

and thank you for your valuable insight that there is no such functionality. That saves me further hours trying in vain.

I appreciate your link and it was helpful to a certain degree even though it is quite old and things look and work different in Outlook 2019. The first problem I encountered was that Outlook wouldn't set up the new account when I entered a wrong incoming
server. I chose IMAP btw. but that shouldn't make a difference, right? When I entered the correct server it downloaded all emails from my Gmail account which I don't want it to do. So I repeated the process but this time I put Outlook in offline mode prior
to setting up the new account. Before reactivating online mode, I deactivated receiving mail items in the send-receive-group setting as described on your webpage. That seemed to work in the beginning but once I pressed the send/receive all folders button it
ignored the setting and started downloading my inbox again. I wonder if that is a bug or intentional. To prevent me from accidentally doing this in the future, I went into the server settings and changed the incoming server address as described in your article.
One has to deselect the "automatically test settings" field to complete the process. If you want to keep a copy of sent emails in your sent box, on the POP- and IMAP account settings where you enter all the server addresses you need to go to advanced settings,
hit the advanced tab and uncheck "Don't keep a copy of sent elements". My Outlook is in German so please forgive me if the wording isn't a 100% match. It seems to work ok for now even though I find it strange that I get frequent error messages now that Outlook
couldn't check the Gmail inbox for new mail. It seems as if unchecking the button "receive mail items" doesn't do anything and Outlook still tries to call the inbox.

I guess I could just ignore that but there is one more thing: When I receive a forwarded message from Gmail in my Outlook inbox and I click reply it will do so using my outlook email account. I have to manually change the "From:" address to my Gmail even
though Outlook recognizes Gmail as the receiving account. Shouldn't Outlook choose the original recipient address as the reply address?

Thanks in advance!

Neithan