I want to setup my Outlook with a hotmail account but the email with the code is not received

Hi!
<br />I try to place my problem in english.
<br />My admin account of our NGO Office365 plan was secured by 2factor authentification with my mobile phone.
<br />I can't use the phone anymore and changed from Android to iOS.
<br />So it is not possible to use a backup of the Microsoft Authentificator App.
<br />Normaly there is also the method of using a SMS code or a phone call to the mobile number.
<br />But not in my case, the only methods are with the Authentificator App.
<br />My mobile phone is stored in my account, but who can help to active the method with SMS oder phone?
<br />There is a possibility to reset password with SMS or phone, this still works, but I know my password, the only problem is the missing link in my Authentificator App.
<br />THanks
<br />Hubert
<br />

I tried this also a dozen times to no avail.
<br />Also I have access to not just this one Microsoft Mail account and all the other are working just fine but only my main account isn't.
<br />So I can also exclude that this is a problem related to any of my devices.
<br />As this "testconnectivity.microsoft.com" thingy also works with every of my other acounts but not with my main account let me come to the conclusion that the error is on the server side.
<br />Edit: For the desktop Application "Outlook" it is working fine. But that's not my problem, my Problem is everything else like the "GMail Android" App and even "Microsoft Windows Mail" will not work.
<br />

Dear Reynaldo
<br />First of all, thank you for your very fast reply.
<br />Thank you also for the clarification, this explains why I could not create a desired email address. Unfortunately, it is not entirely clear to me as I have been using such an address for more than 20 years with another e-mail provider. By the way: it is possible with other e-mail providers such as Gmail or GMX.
<br />The string "Visa" does not stand alone as a word in the address but is part of my name, so I do not want to separate it with a dot.
<br />Before I give up my hope in Outlook, I ask again: is there no way to open the address in Outlook.com?
<br />Thanks a lot
<br />Paolo
<br />

Hi Karl,

maybe it helps, if I switch to English.

I tried your suggestion with the profile, unfortunitly this did not solve the issue at least not in a first step....

Some additional remarks, what I tried (after your suggestion; my outlook is german installation, so I hope the English terms used here do match to the english version of outlook)

Starting situation: Outlook is installed, first profile (email account configured; my @outlook.com account

Now I want to create a second account:

Step1: Open Outlook, File --> Add Account --> pop up appears --> enter email address (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***); flag for advanced configuration / addional settings flagged --> click connect

step2: Dialog extended setup: I chose IMAP

step3: enter password (checked it 100 times ;-) --> connect / next

interims result: Outlook starts to setup the account (I can see it already appearing in the backround of the dialog, but after the procedure no folders are below...; a test message got sent to my gmx account

BUT Pop-up appears after a while stating that something went wrong and offers 3 Options:

- Not *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***?

- Change account settings?

- contact Support

I chose no 2 to check the server data that Outlook used.

step 4: According to my mail provider (GMX) these are the correct server data:

IMAP: imap.gmx.net, Port 993; Encryption: SSL

SMTP: mail.gmx.net, Port 587 Encryption STARTTLS,
TLS

https://hilfe.gmx.net//pop-imap/einrichtung-mailprogramm-scheitert.html#faqlink_help_pop-imap

All this did not help.

Solution:

I had to remove all mail profiles and start from scratch. After each mail account I added to Outlook I had to restart Outlook to add
the second and at the end my 3rd account.

But now everything is fine.

Thanks for the hint with the profiles.. that was the key..

regards, Till

Hi, this is definatly not the expected answer. I want to change the list shown in my screenshot?! You send me a manual to create a list with more than one receipt....