Invoices missing for Copilot Pro subscription

VicTerMUC · 2. Juni 2024

I have a Copilot Pro subscription. For the first month of the subscrition I have access to an invoicce on Microsoft's orders page. For the next months, I see the respective "Copilot Pro" orders but there is no option to download or print an invoice this option exists for the first month. Where do I find or request the invoice which I require for tax reasons?

Bambi Olympus

Thank you for your response. From what you have shown me, your subscription should have expired in April. Where was this code purchased and can you check the time period for this code- if it is a month, 3 months, 6 months or a one year code. You can get this information from your purchase confirmation email or invoice.
 If you paid for a one year invoice, you may need to contact them about this situation as you are right, it is redeemed but Microsoft 365 always adds up the subscription time. If you purchased a 3 months code, you will have a 15 months subscription.
 I hope I was able to explain that clearly.
 Regards
 Bambi

Matthias_Lappe

Hallo,

die Rechnung kannst du im Admin Center finden.

Hier eine Anleitung

https://docs.microsoft.com/de-de/office365/admi...

Ich hoffe, du findest die Rechnung ohne Probleme.

Beste Grüße,

Matthias

KristinaBogdanova

Hallo Doris,

Ich bin unabhängiger Berater.

Danke für deine Frage.

Du kannst hier Information finden, wie du deine Rechnungen sehen kannst:
https://docs.microsoft.com/de-de/office365/admi...

Ich hoffe das hilft dir weiter!

Grüße,

Kristina

Bambi Olympus

Thanks for you response. In your first message, you mentioned you purchased two subscriptions. If you purchased two subscriptions of the same type, (for example, two Microsoft 365 personal), the subscription will not work separately. What happens is, your subscription will be added to accumulate for the number it was purchased. If you bought two yearly subscriptions, one will not end before the other. Both subscriptions will be cumulated to run for two years.
 Can you confirm when the subscription was purchased and how many of the orders says "redeemed" in your account?
 I look forward to your response.
 Regards,
 Bambi

Alexandar Petrov

Hallo Jörg,

vielen Dank für deine Anfrage.

Der Admin kann die Rechnung für sein Microsoft 365 Business-Abonnement, wie in dem Video angezeigt, sehen, herunterladen oder drucken. Man kann sein Abonnement natürlich kündigen. Wenn das Geld nicht von Microsoft gebucht wurde, kannst du lieber diesen Drittanbieter anschreiben, um mehr zu erfahren.

Freue mich auf deine Rückmeldung.

Mit freundlichen Grüßen
Alexander Petrov
Microsoft Office 365 Business Support Engineer

Hi,

willkommen im Windows Forum!

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