Issue since a year! Occasionally I do not receive e-mails from unknown senders. @Microsoft...

asmuso · 19. Dezember 2019

Hi,

I tried to solve this issue since months already ...

What I use: Hotmail address on web-frontend outlook.com browser or device doesn't matter

Whats' the issue: Occasionally I do not receive e-mails, if the senders write me for the first time and the domain/address is therefore unknown for me and my account. I only recognize this behavior, when I expect an e-mail. This happened with e-mails from private contacts with domains like web.de or as well from very well known companies. If I know that someone wants to write me for the first time, I mostly send the first e-mail. If they write me back then all works fine. But if I do not know who writes me for the first time, some e-mails get lost in Nirvana. No error message on sender's side ... and yes, I've checked my spam/junk folder; and no, I did not modified my junk settings to only receive from direct contacts; and so on ... but thank you for 'asking'.

Did I contact the Microsoft Support: Yes, I did. Since October 2019 ... about a dozen times. Some of the employees gave up, with one I'm still in contact, but he refered to the Senders Support Team. But again, I have an issue with RECEIVING, not sending.

Who is able and willing to help me on this f***ing issue?

Thank you,

Sophie

Rasika murkar

Hello Raymond,
Thankyou so much for the response.
I purchased the Microsoft 365 single (1 year subscription) directly from lenovo germany offcial website along with my laptop.
I do not get any error, but I am asked to add product key or purchase again a subscription .
Looking forward for the help.
Thanks and Best regards

Alison E.Martello

Hi, GianlucaDi

My name is Alison, I am an Independent Advisor.

I would like to be able to give you a solution to your problem, but unfortunately the only way to regain access to the account is through the recovery form, since there is no other process to recover said account.

Maybe this is helpful:

https://support.microsoft.com/en-us/account-bil...

I know maybe it is not the answer I expected to receive, but it is the only one I can give you since this is a public user-to-user support forum. We're users just like you helping other users. We don't work for Microsoft and have no access to any user account, so there is nothing we can do or check from within the forum. Furthermore, we have no input on Microsoft's policies, procedures, or design decisions. Microsoft Support personnel do not staff this forum.

Best regards.

Alison.

vmoench

Hello Clarence,
 I bought the subscription a year ago. I must admit I don't know how to renew with product code. Where do I find this code?
 
 So the procedure is not intuitive. ;-)
 
 Greetings
 Volker

MR-Zwerg

I do not know that.Many people have had the problem since last week.

MR-Zwerg

I do not know that.Many people have had the problem since last week.

Hi,

willkommen im Windows Forum!

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After multiple tries and several weeks Ive still not been given any help with recovering my lost outlook account

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