Massive hacking issue - and microsoft security team do not reply to any email or phone call

Wir verwenden einen Übersetzungsdienst, um unsere Benutzer zu unterstützen. Bitte entschuldigen Sie grammatikalische Fehler.

*My answer was translated to your language and it might not be precise. I posted it in English and hope it helps.

Hi RaymondPocher,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10. Let us work together to sort this out.

May I know if you have reached your IT department or admin on your company about this issue? Perhaps they can help you out in removing the email address from the system.

Also, the personal email address that you have used, is it a personal domain (i.e. outlook.com, gmail.com, yahoo.com)? The suggested solution for this kind of issue will be to change the alias on your personal account so that you won't be confused with signing in.

Hope this helps. Looking forward to your response. Stay safe.

Warm regards,

Carlo T.

*This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. To protect your privacy, do not post any personal information such as your email address, phone number, product key, password, or credit card number.

Hello Coding Fox,

could you please specify the following to us to make it easier for us and other users to support you:

1. Since when are you experiencing this issue?

2. Did you conduct any recent changes?

3. When exactly is this issue showing up? For example, at specific times of the day or when you try to implement certain tasks or is there no correlation in when and when not occuring?

4. Do you experience any other Trouble?

Best wishes,

Rudolph

Hello,

I'm Ravi, an Independent Advisor and a Microsoft Office user like you. It's my pleasure to help you out with your concern.

Could you please let us know what kind of issue are you facing while receiving the email?
Please let us know which type of Subscription you have and What version of Outlook are yo using?

Unfortunately the message you have posted is not translated. Kindly request you to post the issue with additional detail?

Please find below link for further details about handling junk or spam emails.
https://support.microsoft.com/office/a3ece97b-82f8-4a5e-9ac3-e92fa6427ae4

To Mark email as junk or spam in Outlook.com
1. Select the messages you want to mark as junk.
2. At the top of the screen, select Junk > Junk (or Spam > Spam) to move the message to your Junk or Spam folder.

Hope this information helps. Please feel free to get back if you have any questions.

Thank you!
Ravikumar
Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
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Hello Hubert,

Thank you for coming to the forum.

I appreciate your thorough analysis of the problem, you have done a lot of the troubleshooting.

i am also sure you have tried accessing OneDrive.com from another browser.

What I noticed is that this is a Work or School account that was assigned to you from your organization.

I will have to ask one more thing for you to do, have you contacted the IT Dept of the organization? There could be something wrong with your access and if that is the case there is nothing much you or anyone else can do other than what you have done already. So they will need to check it from their Administrator end and let us know if the account is not experiencing any change to access or having any issue itself.

It is from their reply we can know what to do next, they may need to contact their link to Business Support to clear this for you. Please speak to them and let us know

Best Regards
Fuad

Why can't Microsoft push out another update to correct this issue. All MS Office Apps will not open or create and save any docs in Excel, Word or Powerpoint. When is the next update coming with a fix so we don't have to spend all the time and effort to correct the error MS created with the update by uninstalling and reinstalling.
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