my account was deactivated by some hacker

Dear Greg,
<br />thank you for your answer. I will try to answer you tomorrow - my problem is rather enigmatic, there must be some error in my account in microsoft which I can not fix - and I could not find yet sufficient support by microsoft. I will explain it tomorrow.
<br />

Hi Rob,



im sorry I did not. Same issue when opening it, but Power View works still fine. Maybe it's something about the proxy settings , but I'm not sure about that. I searched a lot but did not find a direct solution, some people solved the issue by editing some
reg-files but thats beyond my abilities...



So waiting for the next version I guess...



Regards

Peter

Hi Antonio,
<br />thanks for your answer. I'm not looking for the iOS-Shortcuts.
<br />I try to explain my problem once more in English:
I have created my own shortcuts in MS WORD, f.e. command+control+r gets my characters red.
<br />For different reasons I created two accounts on my Macbook (iOS Big Sur):
<br />- The first one has an data immigration by Time Machine. But this produces a littel other problem, which is not off topic here. To fix this I create a secona account
<br />
<br />- The second account: All datas were put on there manuel from a second backup, so all the applications. That means the application are "fresh", without my individual created shortcut.
<br />-> My question is: Where does Mac OS hide these indidual shortcuts, so I can go into the system of the first account, copy that file and move it to the system of the second account.
<br />I thought to rember, that they are in the "hidden library". You can open it: finder menu -> go to + option --> then you look in the folder preferences for com.microsoft.Word.plist
<br />I found this file and some others with this beginning. I copied them and moved them into the same folder of the second account's system. But it changed nothing.
<br />I hope, I explained my problem better. Sorry for my English
<br />Ulf
<br />

Hello Matteo,

From our side, there is not much we can do. We suggest you to contact an IT-Specialist for advise. Moreover, maybe if you post in the English Forum, not in the German, you will get more responses from Community members. There is always a possibility they
have an idea. You can reach the English Community via this site:

https://answers.microsoft.com/en-us]

However, please do not hesitate to ask any questions.

Best regards,

Agnethe

Dear Diane,
<br />
<br />thank you for your response.
<br />
<br />> Activations with the subscription version are per windows user accounts.
<br />So that means I need two activations, one for my mother-in-law and one for my father-in-law, is this correct?
<br />> You could have activated with the mother-in-law's Microsoft account
<br />I did activate the initial Office download with my mother-in-law’s Microsoft account and that worked fine for her user account, but not for my father-in-law’s. So I added my father-in-law as additional family member to my subscription, connected his user account to his Microsoft account and reinstalled Office but this didn’t solve my Outlook problems.
<br />> Who is the email provider?
<br />A1 (https://www.a1.net/)
<br />> If you add the account manually - either by clicking Advanced options and choosing manual setup in the add account dialog or from Control panel > Mailen und das Konto manuell einrichten - funktioniert das?
<br />I tried that but unfortunately it didn’t solve the problem.
<br />Do you have any other ideas why Outlook refuses access to my father-in-law’s e-mail account?
<br />My best,
<br />Chris
<br />