My Cursor disappears when using any microsoft apps including office 365

I'm glad it's working for you! As network speeds can fluctuate based on signal strength, time of day, and other apps on your machine using the Internet it can still be a network issue. It's likely that when it worked for you before, things were just fast
enough to work. In any case, let us know if you have any other questions.

Jason

I didnot install office on my laptop. It had come with preinstalled office 365 apps.
I received the purchase confirmation from lenovo germany on my gmail id (which is actually from India)
I have actually used the student discount while purchaseing the laptop using my university email id to get discount and while billing I gave my indian gmail id.
I am using the same indian gmail id for logging in to my microsoft account for activating the office on my laptop. I also tried asking for help on lenovo support but they say to ask microsoft support to give product key or activation help. I also asked microsoft but I get no response.

Hallo Benjamin,

sieh dir dazu bitte diesen Beitag aus dem englischen Forum an:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/i-cant-open-any-of-my-microsoft-works-documents/c242b6da-3292-4d7d-8689-9a554ecb7171

Gruß,

Pauline

Wir verwenden einen Übersetzungsdienst, um unsere Benutzer zu unterstützen. Bitte entschuldigen Sie grammatikalische Fehler.

Hello OliverSigel

Unfortunately, a Microsoft 365 subscription is required to activate Office apps on any tablet 10.1" or greater. A license for Office Home & Student or any retail one-time purchase of any Office version does not apply.

Mögliche Aktionen in den Office-Apps auf mobilen Geräten mit einem Microsoft 365-Abonnement

https://support.microsoft.com/de-de/office/m%c3...

Hallo Greg,
<br />I gave you a short answer yesterday. My Problem is: I have an account for microsoft and a valid subscription for microsoft 365 which I can use without problems on my Apple iMac. But I cannot use the subscription on my Apple Laptop, which is also registered on the same account. On the Laptop there is a message that I should renew the subscription. And then when I try to correct it on the Laptop, I get the answer that there is no account available with this user name. But on the same homepage by microsoft I can get the information that my account and my subscription are okay. - So this state of affairs means that there is a mistake in the communication between my Laptop and the microsoft 365 administration. For the moment I cannot get any chat oder phone support by microsoft - and the automatically given supports are useless. (I have already deinstalled all office programs on the Laptop and then reloaded it - but without any result for the problem.)
<br />I would be very glad if you can solve this problem or give me an advice for further action or support.
<br />Sincerely
<br />Thomas
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