My email account got hacked and the phone number is changed.

Hi!
<br />I try to place my problem in english.
<br />My admin account of our NGO Office365 plan was secured by 2factor authentification with my mobile phone.
<br />I can't use the phone anymore and changed from Android to iOS.
<br />So it is not possible to use a backup of the Microsoft Authentificator App.
<br />Normaly there is also the method of using a SMS code or a phone call to the mobile number.
<br />But not in my case, the only methods are with the Authentificator App.
<br />My mobile phone is stored in my account, but who can help to active the method with SMS oder phone?
<br />There is a possibility to reset password with SMS or phone, this still works, but I know my password, the only problem is the missing link in my Authentificator App.
<br />THanks
<br />Hubert
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Creating a new Account isn't possible either:
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<br />I have newest security-software, safe router password, two-way auth on my important accounts and got hacked anyway. So how can I get now my emails back from the old address?

P.S.: Automatic translation is horrible.
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Hello,I have several Microsoft accounts, and have added my phone number to each. However, when logging in, I noticed I can only use it once. How do I secure the other accounts? I find this really stupid if I want to use 2 factor authentication.

Sorry to hear you're having trouble. I did some research and it seems as though you can add the same number for the accounts. You'll just need to enter the security info after each time. Please follow the information listed at this link https://answers.microsoft.com/en-us/outlook_com/forum/all/two-email-accounts-one-phone-number/a2028818-844d-4ca0-a099-da5cbe3234f6
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Hello Asher,
<br />thanks a lot for your reply.
<br />I have already tried the link you have mentioned. To use the Microsoft Support page does not work for me. I got forwarded from article to article but it does not fix my problem. Finally I found a MS phone number I called, but without success since the recorded voice recommend as "private user" check the web support page. I turn in a cycle.
<br />I also spend a lot of time with my Microsoft Account at "payment and billing". But always I got forwarded to the Microsoft Support page.
<br />So, I wrote the above request to the community to see if someone can help.
<br />Thanks
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Hi Raech
<br />
Thanks a lot for your response!
<br />I know this is a community forum and the odds are very small to get a solution here but that underlines my despair.
<br />Unfortunately I think that there is still some activity on the account as it still exists.
<br />However I dont believe that a "real" user is behind the account as I tried sending an email to it with an explanation of my situation but I got no response whatsoever.
<br />I think I have to live with the fact that there is no way of getting my account back.
<br />Sincerely
<br />Roman
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