newly created Microsoft 365 account / admin password not know / no access to recovery email

Hello Ben_07,

Welcome to Microsoft Community.

I am a Microsoft user just like you, I hope you are doing well?

Is the organiser trying to sign in using the same device as you? Is your account an underage account?

If the organizer is unable to sign in or reset their Microsoft account password, they should try account recovery form.

If your account is an underage account, only the account that added you to the Family group can remove you, therefore account access is required.

To try submitting Recovery Form, use link attached: https://account.live.com/acsr

After you submit the form, you will receive the results of your recovery request to the working email address you provided at the beginning of the form within 24 hours.

Your next steps depend on whether we could verify your account:

If it is "We could not verify your account", you will need to keep trying as many times as you want, up to two times per day.

If it is "We verified your account", Microsoft will use the same working email to send you instructions for how to sign back into your account.

Helpful tips

1 . Answer as many questions as possible. If you’re not sure, guessing is ok — wrong answers don’t count against you. When you get to a question that lets you “add more," fill in as much information as you are able.

2. Use the information you created when you created your account or when it was last updated.

3. Submit the information from a computer that you use regularly.

4. You will be asked to list the email addresses you have used recently and the subject lines of emails you have recently received. Ask family, friends, or business contacts for help in verifying their email addresses and for the subject lines of the last three emails they sent you.

5 Make sure you're using the correct domain for your account, such as hotmail.com, live.com or xbox360.com. Remember that your email address may be country specific. For example, if you created your account in Germany, your domain would probably be "hotmail.de" rather than "hotmail.com".

https://support.microsoft.com/article/b19c02d1-a782-dee6-93c3-dc8113b20c42

Please let me know if you need more assistance.

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Warm Regards

Sorry but it would be really helpful if the description of the problem were read properly. It is precisely because it is not possible to do this that I posted here in the first place. When I try to do anything with that account it refuses to let me in and gives the error message that the account name does not exist. It does. Microsoft created it. I have no access to it, that is the problem.
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Wir verwenden einen Übersetzungsdienst, um unsere Benutzer zu unterstützen. Bitte entschuldigen Sie grammatikalische Fehler.
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Hallo julia.tischler

Hallo, ich bin Karl und helfe dir heute gerne weiter.

>>

Mir wurde angezeigt, dass mein Universitätskonto nicht mehr aktiv ist. Woran könnte das liegen?<

Unfortunately, you need to contact the university email administrator for this issue.

Educational email accounts are managed/controlled by the institution and not by Microsoft so there is no way to know what the cause of the problem is. In short, there is no way for Microsoft to check anything since they don't control it.

Just so there is no misunderstanding, this is a public user-to-user support forum. We're users just like you helping other users.

Wir verwenden einen Übersetzungsdienst, um unsere Benutzer zu unterstützen. Bitte entschuldigen Sie grammatikalische Fehler.

*My answer was translated to your language and it might not be precise. I posted it in English and hope it helps.

Hi RaymondPocher,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10. Let us work together to sort this out.

May I know if you have reached your IT department or admin on your company about this issue? Perhaps they can help you out in removing the email address from the system.

Also, the personal email address that you have used, is it a personal domain (i.e. outlook.com, gmail.com, yahoo.com)? The suggested solution for this kind of issue will be to change the alias on your personal account so that you won't be confused with signing in.

Hope this helps. Looking forward to your response. Stay safe.

Warm regards,

Carlo T.

*This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. To protect your privacy, do not post any personal information such as your email address, phone number, product key, password, or credit card number.

Hi!
<br />I try to place my problem in english.
<br />My admin account of our NGO Office365 plan was secured by 2factor authentification with my mobile phone.
<br />I can't use the phone anymore and changed from Android to iOS.
<br />So it is not possible to use a backup of the Microsoft Authentificator App.
<br />Normaly there is also the method of using a SMS code or a phone call to the mobile number.
<br />But not in my case, the only methods are with the Authentificator App.
<br />My mobile phone is stored in my account, but who can help to active the method with SMS oder phone?
<br />There is a possibility to reset password with SMS or phone, this still works, but I know my password, the only problem is the missing link in my Authentificator App.
<br />THanks
<br />Hubert
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