Not able to activate microsoft 365 purchased with the new lenovo laptop with windows 11 home

This would imply you do not have a subscription with that account.

Rasika M, if you have a preinstalled Office, you need to sign in with a Microsoft account to activate it.
Regarding the purchased subscription, if it is associated to Gmail, then your subscription is tied to your Gmail account.

Yes, I can see your order but order confirmation does not display receipt of license. If you purchase a subscription from a third party retailer like Lenovo, your subscription is with Lenovo.

Please understand that you cannot make payment to Lenovo and get product key from Microsoft. However, you can reach out to Microsoft support via live chat: http://support.office.com/home/chat

Warm Regards

I didnot install office on my laptop. It had come with preinstalled office 365 apps.
I received the purchase confirmation from lenovo germany on my gmail id (which is actually from India)
I have actually used the student discount while purchaseing the laptop using my university email id to get discount and while billing I gave my indian gmail id.
I am using the same indian gmail id for logging in to my microsoft account for activating the office on my laptop. I also tried asking for help on lenovo support but they say to ask microsoft support to give product key or activation help. I also asked microsoft but I get no response.

Where should I ask help for in this matter.