Outlook account got blocked, the account recovery keeps denying my request

Hello Asher,
<br />thanks a lot for your reply.
<br />I have already tried the link you have mentioned. To use the Microsoft Support page does not work for me. I got forwarded from article to article but it does not fix my problem. Finally I found a MS phone number I called, but without success since the recorded voice recommend as "private user" check the web support page. I turn in a cycle.
<br />I also spend a lot of time with my Microsoft Account at "payment and billing". But always I got forwarded to the Microsoft Support page.
<br />So, I wrote the above request to the community to see if someone can help.
<br />Thanks
<br />

noch als Zusatzinfo:

Additional info:

I ran the following test:

I took a .docx file I created on my office PC which was stored on our server and saved it locally to my PC harddrive. I then save a copy as .doc as well. Then I emailed both files to my office Outlook account AND my iCloud account (with one email).

BOTH files did NOT open from my Outlook account and BOTH files just opened fine from my iCloud account.

I then forwarded the email from my Outlook account to my iCloud account and now BOTH files did NOT open anymore.

So it seems that my Outlook account (Exchange server) corrupts the files.

Can that be?

best regards

Wolfgang

I tried to repeatedly start requests through the email account, but that didn't work.I have the email address I provided for account recovery, but somehow it doesn't recognize. Are there any other possibilities?CollinsFan

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Sorry. I do not know of anything else you should try.
Don

Hi Lea, hope you're doing well. I’m Ian, and I’m happy to help you today.

It really depends on how you setup the security of your Microsoft account.

If you assign Microsoft Authenticator or alternative email address then you can get the code thru this way.

If not, you really need your phone to verify your account.

Either way filling the recovery form is the way to recover your account. In my experienced, it took me around 5-7 tries before I recovered my account.

Microsoft recommend following the steps in this order to assist you with resetting your Microsoft account password.

https://support.microsoft.com/account-billing/h...

You can submit a recovery form in the link below

https://account.live.com/ACSR

Please see guide below on how to fill out the form.

https://answers.microsoft.com/en-us/outlook_com...

This is a user-to-user support forum and I am a fellow user.

I hope this helps, but please let me know if you need anything else.

Hallo,

ich habe die Frage in das outlook.com Forum verschoben.

Nein, helfen kann dir da niemand. Wenn du deine eigenen Daten nicht kennst wie sollte das funktionieren. Du bist hier auf dich alleine gestellt. Hier hat niemand eine Berechtigung da du dich hier in einem Nutzer zu Nutzer Forum befindest.

Peter