Outlook keeps saying wrong password on phone and laptop even though it's correct

Hi Michael,

If I am translating this right, it sounds like you're saying your Sway works on your desktop, but parts of it don't display on your phone? Can you illustrate how it is failing on the phone either with screenshots or even by sharing the link to it and stating
what is failing?

Jason

Hello Diane,

and thank you for your valuable insight that there is no such functionality. That saves me further hours trying in vain.

I appreciate your link and it was helpful to a certain degree even though it is quite old and things look and work different in Outlook 2019. The first problem I encountered was that Outlook wouldn't set up the new account when I entered a wrong incoming
server. I chose IMAP btw. but that shouldn't make a difference, right? When I entered the correct server it downloaded all emails from my Gmail account which I don't want it to do. So I repeated the process but this time I put Outlook in offline mode prior
to setting up the new account. Before reactivating online mode, I deactivated receiving mail items in the send-receive-group setting as described on your webpage. That seemed to work in the beginning but once I pressed the send/receive all folders button it
ignored the setting and started downloading my inbox again. I wonder if that is a bug or intentional. To prevent me from accidentally doing this in the future, I went into the server settings and changed the incoming server address as described in your article.
One has to deselect the "automatically test settings" field to complete the process. If you want to keep a copy of sent emails in your sent box, on the POP- and IMAP account settings where you enter all the server addresses you need to go to advanced settings,
hit the advanced tab and uncheck "Don't keep a copy of sent elements". My Outlook is in German so please forgive me if the wording isn't a 100% match. It seems to work ok for now even though I find it strange that I get frequent error messages now that Outlook
couldn't check the Gmail inbox for new mail. It seems as if unchecking the button "receive mail items" doesn't do anything and Outlook still tries to call the inbox.

I guess I could just ignore that but there is one more thing: When I receive a forwarded message from Gmail in my Outlook inbox and I click reply it will do so using my outlook email account. I have to manually change the "From:" address to my Gmail even
though Outlook recognizes Gmail as the receiving account. Shouldn't Outlook choose the original recipient address as the reply address?

Thanks in advance!

Neithan

Hello Diane,
<br />

<br />and thank you for your valuable insight that there is no such functionality. That saves me further hours trying in vain.

<br />
I appreciate your link and it was helpful to a certain degree even though it is quite old and things look and work different in Outlook 2019. The first problem I encountered was that Outlook wouldn't set up the new account when I entered a wrong incoming
server. I chose IMAP btw. but that shouldn't make a difference, right? When I entered the correct server it downloaded all emails from my Gmail account which I don't want it to do. So I repeated the process but this time I put Outlook in offline mode prior
to setting up the new account. Before reactivating online mode, I deactivated receiving mail items in the send-receive-group setting as described on your webpage. That seemed to work in the beginning but once I pressed the send/receive all folders button it
ignored the setting and started downloading my inbox again. I wonder if that is a bug or intentional. To prevent me from accidentally doing this in the future, I went into the server settings and changed the incoming server address as described in your article.
One has to deselect the "automatically test settings" field to complete the process. If you want to keep a copy of sent emails in your sent box, on the POP- and IMAP account settings where you enter all the server addresses you need to go to advanced settings,
hit the advanced tab and uncheck "Don't keep a copy of sent elements". My Outlook is in German so please forgive me if the wording isn't a 100% match. It seems to work ok for now even though I find it strange that I get frequent error messages now that Outlook
couldn't check the Gmail inbox for new mail. It seems as if unchecking the button "receive mail items" doesn't do anything and Outlook still tries to call the inbox.
<br />
I guess I could just ignore that but there is one more thing: When I receive a forwarded message from Gmail in my Outlook inbox and I click reply it will do so using my outlook email account. I have to manually change the "From:" address to my Gmail even
though Outlook recognizes Gmail as the receiving account. Shouldn't Outlook choose the original recipient address as the reply address?

<br />
Thanks in advance!
<br />
Neithan
<br />

Thx for your info and help.
1. So I guess in order to make this work I do need to create a new e-mail address/account for/within the outlook.com domain. That might then solve also the login/authentificattion problem with the mobile and add another basically unnecessary alias account I don't want to use to a list of others, but ok..

2. that's not a synchronization functionality, but a manual copy and paste solution, which I'd have to do on a regular bases to have recent updates being COPIED to outlook.com. Basically the same like using the smart switch tool to have outlook calender copied onto the phone.. It's quite a shame that when even using Office 365 it's not possible to have outlook data synched.
Or would then all calender data being saved in the outlook.com account online from then on? But again, that's not a synch option, as I'd miss that info locally then..

Anyway I'll give this a try and check it out..

This phone number is not reachable from abroad, neither on mobile nor on landline.

The links you posted for somebody with a similar problem in Australia do not help either.

Microsoft is not able to help via phone nor email and its perhaps only a minor change in the regional settings that has to be performed even via a step by step menu that somebody could post here...