PowerPoint crashes when opening a Presentation from Microsoft Teams

Nick Wenzlaff · 12. Mai 2023

My PowerPoint crashes when I open a PowerPoint presentation from Microsoft Teams. After force quitting, I get the following error code:Microsoft Error Reporting log version: 2.0Error Signature:Exception: SIG_HANG_QUITExceptionEnumString: 33554432Exception Code: 0x00000001 0x0000000104b7e000Date/Time: 2023-05-12 16:32:00 +0000Application Name: Microsoft PowerPointApplication Bundle ID: com.microsoft.PowerpointApplication Signature: PPT3Application Bitness: x64Application Version: 16.72.0.23040900Crashed Module Name: merpCrashed Module Version: 16.72.23040900Crashed Module Offset: 0x0000000000

Ravikumar Vadamalai

Hello Nick,

Greetings for the day!
Thanks for contacting this forum.

Are you able to access PowerPoint without any issues using the desktop application?

If the Office application is crashing, please follow these steps to resolve the issue.
1. Close all Office applications.
2. Sign-out of your Office account.
3. Clear the temporary and cache files. Go to temp location and clear all the files. To clear temporary files, Press Windows key + R to open the Run command. Then type “temp” in the search field and press OK.
4. In the meantime, if your Office is not yet updated, kindly install the latest updates. Check the steps in this article: Install Office updates - https://support.microsoft.com/office/2ab296f3-7f03-43a2-8e50-46de917611c5

5. Remove any unwanted Add-in added. Choose Tools>PowerPoint Add-Ins. Then select the add-in and click the minus sign to deactivate

https://answers.microsoft.com/thread/ca911c08-1b78-4af3-b68f-a09220c930e2

6. Do a safe reboot. You can start Safe Mode using the F8 key during start up.
7, Repair Office app and try to launch it again from Teams application

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you!
Ravikumar
Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

The-Dewd

Danke Pauline für die schnelle Hilfe!

So wie mir geht es offensichtlich vielen anderen Anwendern seit dem letzten Office-Update, siehe hier:
http://answers.microsoft.com/en-us/...calendar/2880978c-398a-4b3d-a486-d927783ca3c1

Ich werde bis es von MS einen Fix gibt auf Google-Calendar umsteigen müssen.

Hoffe das Ganze wird bald gelöst...

Karl Donaubauer

Hallo!

Nein, nix über die Ursachen. Auch der
Support-Artikel, der kurz danach online ging, ist sehr dürr.

Karl Donaubauer

Hallo!

Der mit dem Bild ohne jede Versions/Build-Nr war gut. ;-)

Es gibt derzeit ein paar ähnlich mysteriöse Crash-Meldungen
wie z.B. diese hier. Falls du die Möglichkeit hast, dann gehe eine Update-Version zurück (s. den Link von Dennis Wi in der o.a. Diskussion) und teste, ob alles stabil ist. Wenn nicht, dann noch eine usw.

Wäre gut, wenn du das Ergebnis hier posten könntest, damit man das an MS weitermelden kann.

Bernard_Par

Hallo Wolfgang,

Siehe bitte diesen Artikel:

Excel: How to Troubleshoot Excel opening blank when you double-click a file icon or file name

Dieser Artikel wurde
hier maschinell übersetzt.

Du kannst auch
Office reparieren und das Verhalten testen.

Lass mich bitte wissen ob es geholfen hat.

MfG.

Bernard

Hi,

willkommen im Windows Forum!

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