Troubleshooting: Issue with MFA Using YubiKey without a Mobile Phone

Hi, I'm Elise, and I'd be happy to help with your issue.

It looks like you might be using a personal account rather then a business account, which is causing this particular issue.

Kind Regards,

Elise

Hi!
<br />I try to place my problem in english.
<br />My admin account of our NGO Office365 plan was secured by 2factor authentification with my mobile phone.
<br />I can't use the phone anymore and changed from Android to iOS.
<br />So it is not possible to use a backup of the Microsoft Authentificator App.
<br />Normaly there is also the method of using a SMS code or a phone call to the mobile number.
<br />But not in my case, the only methods are with the Authentificator App.
<br />My mobile phone is stored in my account, but who can help to active the method with SMS oder phone?
<br />There is a possibility to reset password with SMS or phone, this still works, but I know my password, the only problem is the missing link in my Authentificator App.
<br />THanks
<br />Hubert
<br />

Editing a Sway using the website is not supported on mobile phones. If you want to edit on the phone, you need to download the Sway mobile app (of which there is currently only an iOS version). Otherwise, you'll need to continue editing on a tablet or
desktop.

Hope this helps!

Jason

Hello John,
Thank you for your tips which I have also looked at. These entries have been checked and tried. Unfortunately everything remained unchanged!
I will now solve this problem with a working OLE object connection with double click (without error message) by using a mouse with freely programmable keys (double click as single click). With this no Regedit files have to be changed and the whole thing
works so that I can use it in stage use in the safe way professionally and without changes and offline accordingly!
best regards

Translated with www.DeepL.com/Translator (free version)

Hallo Kuroneko,

 

vielen Dank für deine Anfrage.

 

Wenn deine Office 365 für Business Organisation mehrstufige Authentifizierung (MFA) für Microsoft 365 verwendet, wird möglicherweise die Microsoft
Authenticator-Smart Phone-Anwendung nötig. Wenn der Admin keine MFA für den Office 365 für Business Account konfiguriert hat, kann man die Anwendungen auf mobilen Geräten ohne die Microsoft Authenticator-Smart
Phone-Anwendung zu verwenden. Ich nehme an bei dir in der Firma wurde die MFA für alle aktiviert, während du die mobilen Anwendungen genutzt hast und du solltest die Authenticator Anwendung nicht einfach
löschen. Hast du keine E-Mail auf deine alternative E-Mail-Adresse bekommen? Der Admin ist sonst in der Lage die MFA für dein Konto auszuschalten, falls nötig dein Password zurücksetzen und wenn du wieder eingeloggt bist, die MFA
erneut aktivieren, damit du den QR Code bekommst.

Freue mich auf deine Rückmeldung.

 

Mit freundlichen Grüßen

Alexander Petrov

Microsoft Office 365 Support Engineer