Viva Goals and Planner as a Datasource fails on some Planners

Keno Oelrichs Garcia · 26. Januar 2023

We have Viva Goals in use at the company. Here, among other things, we use Planner as a data source for tracking goals. However, when we try to add some planners, we only get the error 400 Bad Request. Others do work. In each Planner, the employees are members and the person who wants to add them to Viva Goals is Admin. Nevertheless, this error comes again and again. When analyzing a possible error in more detail, I came across the network tab in the browser, which returns the response 422 when the request is sent when selecting a planner. How to reproduce: 1. create an organization 2. in th

Jason (Office Engine

How and when are they failing? Do they fail when you try to upload them or when you try to play them? If it's on upload, a common reason for that to fail is network connection speed - to check you can try a smaller video and see if it succeeds?

Jason

ThuyP

Well this is more device-related and Excel for Android is supposed to be used on Android devices including tablets and phones as well.

I know this sometimes causes inconvenience for some users.

Jason (Office Engine

Hello Heinz,

What is the error you are getting when you try to upload the video into Sway? It's possible that you are running into a network timeout - if the size of the video plus your current network speed causes it to take to long, it will fail. If you are on a
wireless network, you could try using a wired one. Some people have also had better luck uploading the video to OneDrive first and then inserting it from OneDrive from within Sway.

Hope this helps!

Jason

JPV20

Hi Martin_Gasser,

I am John, an Independent Advisor and a Microsoft user like you. I'm here to work with you on this issue.

For us to understand your issue better and to provide you with a correct resolution, please clarify what do you mean by partly mirrored? Or can you please provide some screenshot of the issue (make sure to cover any private information before uploading it here
as this a public forum)?

Awaiting for your response,

Regards,

John

HeinzStieger

Hello Heinz,

What is the error you are getting when you try to upload the video into Sway? It's possible that you are running into a network timeout - if the size of the video plus your current network speed causes it to take to long, it will fail. If you are on a
wireless network, you could try using a wired one. Some people have also had better luck uploading the video to OneDrive first and then inserting it from OneDrive from within Sway.

Hope this helps!

Jason

Thank you for your answer. The problem is not the timout. Becouse in earlier session it worked well. But with OneDrive it
works well. So it seems that OneDrive as source for SWAY is best solution. Thank you!

Hi,

willkommen im Windows Forum!

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Viva Goals and Planner as a Datasource fails on some Planners

Viva Goals and Planner as a Datasource fails on some Planners

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