Why can't I refund my "Microsoft 365 Family" subscribtion?

Ilja Nazarow · 21. Februar 2023

Hello,I tried the free trial of Microsoft 365 Family around January 2023 and forgot to cancel it in time. I was charged on the 10th February 2023 and tried to refund the service on the same day immediately. Later on I realized that it didn't cancel my subscription but only made it to expire next year. From what I understand, my subscription should still be eligible for a refund since it hasn't been a month yet, and I live in Germany. Thank you in advance.

AnnaThomasH

I understand you need to cancel the subscription to initiate a refund request. Refunds are processed within 3-5 working days. However, you can also contact Microsoft support to help process this

Ilja Nazarow

Hello AnnaThomas,
I thank you for answering me so quickly. However, I meant that I wanted a refund for the subscription, since I only wanted to test out the free trial. The problem is that it only lets me turn off the recurring billing instead of requesting a refund. I apologize for not making that clear, but thank you for your answer anyway

AnnaThomasH

Hi Ilja

I'm AnnaThomas and I'd be happy to help you with your question. In this Forum, we are Microsoft consumers just like yourself.

Sorry for the trouble this might have caused. If you purchased a recurring billing subscription from Microsoft via MicrosoftStore.com or microsoft365.com, you have two options for canceling:

You can cancel online by visiting the Microsoft Account site, signing in with the Microsoft account that you used to buy your subscription, and then turning off recurring billing. With this approach, your subscription will automatically expire when your remaining subscription time is up.

To cancel immediately, contact Microsoft support and request an immediate cancellation.

https://support.microsoft.com/home/contact?linkquery=Cancel microsoft365 subcription
Click on contact support at the bottom
Choose the product and services related to the issue and also the category
Click on Confirm
Then click on Chat with a support agent in your web browser

I hope this helps ;-), let me know if this is contrary to what you need, I would still be helpful to answer more of your questions.

Best Regards,

AnnaThomas

Give back to the community. Help the next person with this problem by indicating whether this answer solved your problem. Click Yes or No at the bottom.

tehabe

So frustrierend, bekomme so viele Word-Dokumente, die sich nicht richtig mit anderen Programmen anzeigen lassen und Word nervt mit so etwas herum. That is why I can't have something nice.

Georgi T.

Hallo Andreas,

Hier ist die Antwort auf deine Frage:

https://blogs.msdn.microsoft.com/tz...ard-from-my-outlook-com-account-get-rejected/

Bedanke mich für dein Verständnis.

Mit freundlichen Grüßen,

Georgi Taskov

Microsoft Office 365 Support Engineer

Wenn Sie das hilfreich finden, bitte markieren sie es als "Hilfreich" oder "Antwort".

Hi,

willkommen im Windows Forum!

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Why can't I refund my "Microsoft 365 Family" subscribtion?