Accidentally changed the email address associated with a Windows Live Account and need to...

Hallo Pat Gifford,

thank you for your message to the Outlook.com Support. This is the German Outlook.com Support. If you like to proceed support here you should be aware that I can only help you in German. For further help in English I should move the thread in the English
Support Forum.

I am waiting for your answer.

Regards,

Vlado

Hallo,

danke für Deine Nachricht.

Auf einem Rechner ist die 32bit, auf dem anderen 64bit.

Ich habe nach der nachstehenden Anleitung versucht den Key herauszufinden (wenn ich es richtig verstanden habe). Das funktioniert leider nicht. Mein Englisch ist wirklich nicht gut!

How to find your Office 2013 product key after installation

Do you have several Office 2013 products tied to one Microsoft account and need help finding just one product key? The steps below are useful in determining which installations correspond to which product keys if you need to reinstall office
2013 on a new PC or after reformatting your PC.

Important When you have multiple Office 2013 installations linked to your Microsoft account, you will see them all listed on the My Account page. Do not click the
Install button next to any product without knowing if it is an unused installation. This can cause activation issues.

Find the Office 2013 product key associated with your PC

First, find the last five digits of the product key associated with your computer.

1. Go to the PC that has Office 2013 installed
2. Right click the Windows icon and select Command Prompt.
3. Enter the appropriate command:

For 32 bit Windows:

cscript “C:\Program Files\Microsoft Office\Office15\OSPP.VBS” /dstatus

For 64 bit Windows:

cscript “C:\Program Files (x86)\Microsoft Office\Office15\OSPP.VBS” /dstatus

1. The command prompt box will show you the last five digits of the product key associated with the installation on that PC.
2. Make a note of the PC the Office 2013 product is installed on, and five digit number. You will need this for reference.

Find the product key associated with activated installations linked to your Microsoft account.

Next, you will need to find the product key associated with each product linked to your Microsoft account.

1. Sign into the My Account page with the email/password associated with your Microsoft account.
   
2. You will see the multiple Microsoft products linked to your Microsoft account.
3. To begin identifying the product key associated with the installation, start with the first product.
4. Under Account Options, choose Install from a disc.
5. Choose the I have a disc option.
6. Click the View your product key button.
7. The product key for the installation is displayed.
8. Make a note of the Office product sequence as they are displayed on the screen, and the product key associated with it. You will need this for reference.
9. You can now match the five digit number from the command prompt on the PC to the product key on the installation.

10. Once you determine which installations have been used on which computers, you will know which product to use for installation on the reformatted or new PC.

Note If no product key is displayed, the installation has not been used or activated.

It is helpful to create a list of the Office 2013 installations, product keys associated with each, and the PCs on which they are installed. This eliminates confusion in the future when a PC must be replaced or reformatted, and Office 2013 needs
to be reinstalled on a machine.



Da tut sich aber gar nichts. Gibt es nicht eine einfache Methode? Schließlich habe ich beide Lizenzen für viel Geld erstanden.

Vielen Dank im Voraus

Hi Greg,
<br />if I just can create a new account with another address, how should I receive then the email of my old hotmaill address? Thats the point I need to know ...
<br />

Rasika M, if you have a preinstalled Office, you need to sign in with a Microsoft account to activate it.
Regarding the purchased subscription, if it is associated to Gmail, then your subscription is tied to your Gmail account.

>> I logged on to Outlook Live through my regular Microsoft account, using an email address that is neither a Hotmail nor an Outlook.com address. But when I am logged on to Outlook Live, it does show an outlook.com address,
<br /><<
<br />Is the address outlook_long number@outlook ? That address is not routable - and it's because you have a non-Microsoft address set as primary on your Microsoft account.
<br />Microsoft has more information in this article: Outlook.com email account appears as "outlook_[long series of letters and numbers]@outlook.com" in Outlook for Windows https://support.microsoft.com/office/90ed7938-7f21-4cb5-a69d-a3b79ea4eafd
<br />To add the account to Outlook desktop as an Exchange account, you need to sign in using an Outlook.com alias. You can add one at account.microsoft.com, if you don't have one on the account already.
<br />