blocked

Christopher Fromm · 13. März 2025

Guten TagWie ich sehe ist mein Konto *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** gesperrt.Wie empfohlen habe ich mein Passwort zurückgesetzt.Aber bekomme keinen Zugang zum Konto über Outlook.Ich muss dringend in die E-Mails schauen.Sie auch Fehlermeldung im Anhang.Bitte im Hilfe.Beste GrüsseChristopher Fromm

Peter.Star

Hallo,

vielleicht hilft dieser Link dir weiter

http://windows.microsoft.com/de-de/windows/outlook/account-temporarily-blocked

Gruß

Peter

Margarita_R

Good Day,

As I wanted to access the email account *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, I received a message that this account needed to be confirmed. Now all the information apparently is not enough to prove that my mother is the owner of the account. There is no more information available more that the name of the account holder, the security question and a couple of contacts. There is no xbox account or credit card information given that it was never provided in the first place. There appears to be a verification email address to which my mother nor I know to whom it belongs.
What to do now? Is this account going to be lost forever? there are important email there, and although the password and the account name were correctly introduced we can not get access to it? that is outrageous. To that it can be summed that there is absolutely no contact information provided that could give some insight into the situation.

Could you please give me some insight as to what should we do to gain access to this account again?

Rodolfo_K

Hallo Mario,

Willkommen in der Microsoft Community.

Ich verstehe, dass Sie auch die Meldung "Your account is temporarily blocked" (Konto vorübergehendes gesperrt.

Ich würde Ihnen empfehlen,
diesen Artikel zu lesen, und zusätzlich die Reputation Ihres Konto durch die
SMS-Validierung zu erhöhen.

Sollte das Problem weiterhin bestehen, würde ich Sie bitten, sich an den privaten

1:1 Support für Outlook.com zu wenden.

Ich hoffe, ich konnte Ihnen behilflich sein, bei weitere Fragen stehen wir gerne zur Verfügung.

Mit freundlichen Grüßen,

Rodolfo

Sarah_Sa

Hello Margarita,

Welcome to the Outlook.com Community.

You have posted your issue in the German Forum. To receive support in another language, please change your browser language and submit a new Post

If you prefer to receive support in German, please reply to this Post and write the problem description in German.

Best Regards,

Sarah

Claus_DE

Hallo Markus,

hilft das evtl. weiter?

http://windows.microsoft.com/de-de/windows/outlook/account-temporarily-blocked

CLaus

Hi,

willkommen im Windows Forum!

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