Caught in the Office 365 Free-Trial-Trap

BademeisterNA · 2. August 2020

As a 73-year-old, I was perfectly content with my Windows 7 system and MS Office, which I had been using for years. I would have gladly kept it up to my grave, but now it was deemed obsolete... support to be discontinued. My old computer was slow, so I purchased a new hp laptop with SSD, which included Windows 10. For me, computing and especially new software are challenging. I really needed more time to get acquainted with Windows 10, but I had a letter that needed to get out. There, dangling in front of my eyes like a carrot on a stick, was the Office 365- already pre-installed. I signed up to use the free trial, knowing full well that a subscription would be too expensive for me. I had forgotten what day the trial began and wasn't sure how to end it anyhow, so I deleted Office 365 after the third week. I was naive for thinking that I had properly ended the trial. The next thing I knew, Microsoft sent me an email thanking me for my subscription. I wrote back saying I had deleted it and didn't want it- and please don't charge.

I then went out-of-country for six months. Only after my return, did I see that they had gone ahead and debited the 99 Euros. Customer Service said they knew nothing about an email from me. I sent them a copy. and the only thing they could do was to cancel starting the second year. In their subscription guidelines, I read that cancelations can be made any time between the second and twelfth month....

so why are they being unfair and withholding a refund?

Ilja Nazarow

Hello AnnaThomas,
I thank you for answering me so quickly. However, I meant that I wanted a refund for the subscription, since I only wanted to test out the free trial. The problem is that it only lets me turn off the recurring billing instead of requesting a refund. I apologize for not making that clear, but thank you for your answer anyway

AllKeidel

Nein mir wird da dann diese Fehlermeldung angezeigt

The Office 2007 Product Key provided is not recognized as an eligible product for free download. Please re-enter your Product Key and try again, or check thelist
of eligible products. If this does not work, you may be interested in downloading a free trial or purchasing Office 2010 products athttp://www.office.com

Kann das sein weil es keine weitere Lizenz mehr gibt. Mein Laptop ist dafür aber Lizensiert.

LG

Leon

Dennis Hammermayer

Hallo Thomas Löwe,

Wenn ich den Produkt-Key eingebe kommt folgende Aussage :

The Office 2007 Product Key provided is not recognized as an eligible product for free download. Please re-enter your Product Key and try again, or check thelist of eligible products. If
this does not work, you may be interested in downloading a free trial or purchasing Office 2010 products athttp://www.office.com

Da ich Mircrosoft Office 2007 Ultimate hatte verstehe ich die Aussage nicht.

Der Produkt Key ist 100 Prozentig richtig.

Wie kann ich das Produkt erneut erhalten?

Mit freundlichen Grüßen

Mark FinnFischer

Hallo Thoams,

vielen Dank. Wenn ich mich richtig informiert habe, steht für Office 365 Home Premium kein PowerPivot zur Verfügung. Oder liege ich da falsch?

"Important: The PowerPivot add-in for Excel 2013 is only available with Office Professional Plus 2013. You must choose the Office 365 ProPlus or Office 365 Enterprise trial for download and installation in order to use the PowerPivot add-in for Excel
2013."

Schöne Pfingsten.

G.O.Tuhls

Office 2010 und auch Starter werden von MS nicht mehr unterstützt.
Steig im auf Office-Online.
Gruß
Burkhard

Hi,

willkommen im Windows Forum!

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