Microsoft Access can't start because there is no license for it on this machine

Hello Ravikumar,
<br />thanx for your kindness and help.
<br />I've tried everything you proposed but it all leads nowhere.
<br />The core of the problem is:
<br />Microsoft denies to recover ma account so I don't have access to it.
<br />And therefore I cannot quit the subscription.
<br />But what is worse:
<br />I cannot erase the credit card information from that "lost" account.
<br />So MS will keep on withdrawing money from my credit card for something I cannot use.
<br />And I can't do anything because I don't have access to that account.
<br />And there is no way to get someone from MS on the phone.
<br />It's a nightmare...
<br />I appreciate your help very much, but the standard procedures don't get me nowhere.
<br />I'm afraid that the only way to stop this is to suspend my credit card.
<br />Thanx,
<br />Juergen Raab
<br />

Thank you. So the German equivalent for the English recommendation from the link, Applications - Utilities - Keychain Access, would be
<br />Programme - Dienstprogramme - Schlüsselbund?
<br />I have tried this but can't seem to find entries like "Microsoft Office Identities Cache 2".
<br />Is there a mistake on my side? Or do you have another solution?
<br />

Hi Sergey,

there is a nice and good detailed workaround.

I cannt use it, because i am missing some parameters, for example: Microsoft Exchange Setting to Security.

I am no using Exchange. Gmail as IMAP.

any other ideas?

thanks

Hallo Greg,
<br />I gave you a short answer yesterday. My Problem is: I have an account for microsoft and a valid subscription for microsoft 365 which I can use without problems on my Apple iMac. But I cannot use the subscription on my Apple Laptop, which is also registered on the same account. On the Laptop there is a message that I should renew the subscription. And then when I try to correct it on the Laptop, I get the answer that there is no account available with this user name. But on the same homepage by microsoft I can get the information that my account and my subscription are okay. - So this state of affairs means that there is a mistake in the communication between my Laptop and the microsoft 365 administration. For the moment I cannot get any chat oder phone support by microsoft - and the automatically given supports are useless. (I have already deinstalled all office programs on the Laptop and then reloaded it - but without any result for the problem.)
<br />I would be very glad if you can solve this problem or give me an advice for further action or support.
<br />Sincerely
<br />Thomas
<br />

Wir verwenden einen Übersetzungsdienst, um unsere Benutzer zu unterstützen. Bitte entschuldigen Sie grammatikalische Fehler.
<br />

Hallo julia.tischler

Hallo, ich bin Karl und helfe dir heute gerne weiter.

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Mir wurde angezeigt, dass mein Universitätskonto nicht mehr aktiv ist. Woran könnte das liegen?<

Unfortunately, you need to contact the university email administrator for this issue.

Educational email accounts are managed/controlled by the institution and not by Microsoft so there is no way to know what the cause of the problem is. In short, there is no way for Microsoft to check anything since they don't control it.

Just so there is no misunderstanding, this is a public user-to-user support forum. We're users just like you helping other users.