MIcrosoft Account has been hacked and original owner has been locked out as -- any chance...

Hi Mathias,

You are very welcome! I hope that the support team will be able to fix this for you.

Have a lovely day ahead

Hello Therese,
<br />Thank you very much for your quick Response!
<br />I will try what you suggest and let you know how it turned out.
<br />Thank you once more & best regards,
<br />Mathias
<br />

Hi makntosh, my name is

I apologize for the inconvenience. I'd be glad to assist you with this.

This community is an end-to-end user, unfortunately, we do not have access to your account. Since this request may require sensitive information, I highly recommend contacting Microsoft support directly to have this checked.

You can find Microsoft's local hotlines here: https://support.microsoft.com/help/28808

Or via live chat:

1. Sign in here https://office.com/myaccount (you will need to use a different account)

2. Below Help with Microsoft account select "Stop recurring billing or cancel a subscription"

3. Click "Get help now"

4. Select your product and issue

You may experience a longer wait time due to the COVID-19 situation. Opening hours of support channels may depend on your location. Please try contacting them again during their operating hours.

has been solved by microsoft support, thanks

Wir verwenden einen Übersetzungsdienst, um unsere Benutzer zu unterstützen. Bitte entschuldigen Sie grammatikalische Fehler.
<br />

Hallo, mein Name ist Jesse. Ich bin ein unabhängiger Berater und Mitglied der Microsoft-Community und würde Ihnen heute gerne behilflich sein.

Bitte sehen Sie sich die Schritte zur Wiederherstellung eines kompromittierten Microsoft-Kontos hier https://support.microsoft.com/en-us/office/my-o...

Und hier https://support.microsoft.com/en-us/account-bil...

Hoffe, das hilft