My accounts have been hacked

Hi there! This is Raech. I'm an Outlook.com user like you and I'm sorry to hear about the issue you are having.

If your security information was changed by the hacker, you will need to go through the link below to request for Account Recovery. You’ll be asked for info, like the subject lines of email you recently sent from your account, your birthdate, credit card info, and other details only you would know. You don't have to know every answer, and it's ok to be close if you don't know the exact answer.

https://account.live.com/ACSR

This form should help validate your identity and account ownership. Fill in as much information as you can. This process may take up to 24 hours.

Disclaimer: This is a public user-to-user community forum. None of us here work for Microsoft and it is beyond our capability to assist directly with account or login-related issues.

Sincerely,

Wir verwenden einen Übersetzungsdienst, um unsere Benutzer zu unterstützen. Bitte entschuldigen Sie grammatikalische Fehler.
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Hallo, mein Name ist Jesse. Ich bin ein unabhängiger Berater und Mitglied der Microsoft-Community und würde Ihnen heute gerne behilflich sein.

Bitte sehen Sie sich die Schritte zur Wiederherstellung eines kompromittierten Microsoft-Kontos hier https://support.microsoft.com/en-us/office/my-o...

Und hier https://support.microsoft.com/en-us/account-bil...

Hoffe, das hilft

Hello Simon_201

Hi, I'm Karl and will be happy to help you today.

>>

Is there any way to get my account back?

<<

Unfortunately there is only one way to recover an email account and that is via the Microsoft Account Recovery form and if that fails after repeated attempts (up to 2 times a day), the account is effectively lost. There is no way to recover an account any other way.

https://account.live.com/acsr

In case this helps

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

There is also no point in trying to contact Microsoft Support for an account that you cannot access as described at the top of the following article

How to get support for Outlook.com

https://support.microsoft.com/en-us/office/how-...

Just so there is no misunderstanding, this is a public user-to-user support forum. We're users just like you helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions.

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Creating a new Account isn't possible either:
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<br />I have newest security-software, safe router password, two-way auth on my important accounts and got hacked anyway. So how can I get now my emails back from the old address?

P.S.: Automatic translation is horrible.
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Hello Agnethe

Of course,

Since I have a separate domain with e-mail, the Outlook.com account is not my main and not my only account.
So I had to perform step 2 in the tutorial.

I have the IMAP mail accounts re-set up.

So now I am back on the green field and can try to set up the Outlook.com account.

How do I add the account via "e-mail account" or via "manual configuration or additional service types"?

I have log myself correctly.

The direct way "e-mail account" does not go my e-mail address is ***** is and no @ Outlook.com address.
My account with Microsoft is my e-mail address *****

Therefore, somehow simply can not work.

Frustration....

Greetings Markus