My Outlook is blocked

Emir Ibrahimovic · 7. Februar 2025

respected. I bought a new phone 2 days ago. after I copied the data from the old phone to the new phone, the phone automatically tried to log in to my Outlook account. *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** and after several unsuccessful attempts the account was blocked. I no longer have the phone number for recovery because the account is over 10 years old. I can send you pictures of my passport and ID or driver's license if necessary. please help me. thanks

CompanyXingHai-Cloud

Hello G_M,
 I am still facing this problem, that I can't send out the emails.
 I always receive the message:
 Diagnoseinformationen für Administratoren:
 Generierender Server: VE1EUR01HT046.mail.protection.outlook.com
Remote Server returned '550 5.7.520 Message blocked because it contains content identified as spam. AS(4810)',
 I guess, my email address is blocked from Microsoft. Do you have an idea?
 In this case, who is the contact person for me?
 best regards

PetrusMaximusWT

I filled out this stupid form for at least 5 times, every time my IP gets white listed, only to be blocked again in a few months.

Like I said, I am looking for a permanent fix, this useless support form you are talking about, is definitely not a permanent solution.

Greetings, Peter.

JPV20

Hi RussellPugh1,

I am John, an Independent Advisor and a Microsoft user like you.

I apologize for the inconvenience. If you need help regarding your invoice then I suggest you reach out Microsoft Support directly in order to get the best help. Unfortunately, this community is a user-to-user forum and we do not have access to user data nor
authorize to do so.

You can find Microsoft's local hotlines here:
https://support.microsoft.com/en-us/help/405170...

Or via live chat:

1. Go here
https://partner.support.services.microsoft.com/...

2. Type Talk to an Agent

3. Choose "Office & Microsoft 365 (for Home)"

4. Choose "Billing" as your issue

There might be a longer waiting time due to the current situation. Opening hours of support channels may depend on your location. Please try contacting them again during their operating hours.

Please let me know if you need any further assistance.

Regards,

John

HolgerWellmann

Hi,

I solved the problem: I asked my IT DEP to renew my online account. Seems Outlook 2016 is much more sensible with inconsistent or damaged data which is saved on Exchange. I do not know, what was damaged. But I created a local copy of my OST in a PST and
IT deleted anything. Now it works.

BTW: I am waiting for my Surface Pro 4. I am not happy with working an MAC with outlook.

BR

Holger

Gambetta1982

I'm aware of that. But what's puzzling is that other programs that are only included in Office 365 appear in my applications, e.g. Outlook and Access. So what's operating in my laptop right now is defintely Office 365 and not just an Office Home with a
wrong logo.

Hi,

willkommen im Windows Forum!

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