My refund request keeps getting denied and I can't come in contact with the customer support

Hi Ilja N,

Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.

Sorry for the inconvenience. I understand your inquiry but since you are unable to cancel the subscription, you will need to contact Microsoft billing support to assist you in cancelling the subscription to get a refund.

Kindly follow the steps below carefully to contact Microsoft support:

1. Go to http://support.office.com/home/chat
2. Describe your issue (I need to cancel the subscription) and click 'Get Help'. Then scroll down to select Contact support.
3. Select your product (Microsoft 365 and Office) and category (manage my subscription) > click Confirm.
4. Click ‘Chat with support agent’ > Confirm.
5. Click Start Chat.

Hope this helps!

I understand you need to cancel the subscription to initiate a refund request. Refunds are processed within 3-5 working days. However, you can also contact Microsoft support to help process this

Hello Robert ~

Sorry to come in English. I'm Dutch and can understand German, but I'm afraid I would make too many mistakes when I address you in your own language. Hope this is OK.

I have the same problem as the first person in this thread. I just bought a Samsung Omnia7 phone, this is a Windows7 Phone, that uses Windows Live to store the calendar and contacts. Obviously I would like this to sync with my Outlook 2003 destop, which
can be done through Microsoft Office Outlook Connector. Works fine for the calendar, but there is a problem with transferring my 870 contacts to Windows Live.

The .CSV transfer is refused by Windows Live, indeed it tells me that the file is empty (which it verifiably is not). Then I tried to drop my contacts from the Personal folder in Outlook into the contacts folders that has been created by the Outlook Connector
(a subfolder of my live account). This seemed to work, yet I'm losing around half of my contacts and some are duplicated or even quadrupled. The strange thing is they show up in the Outlook folder, but not on the contacts page in Windows Live - and to be sure:
neither in my phone.

This makes me believe there is something wrong with the Outlook Connector synchronization procedure, but I fail to see what exactly. What I have discovered though is that of people with the same family name only one appears in Windows Live... wonder of
wonders.

I have now decided to undo the Outlook Connector, re-install my Outlook on the desktop, then re-install Outlook Connector, and try the whole thing from the start again. In the meantime I keep my phone away from my Windows Live account and off line, because
there might be a problem with the simultaneous synchronizations running between my desktop and the Live server AND between the Live server and my phone (although the simultaneity of these synchronizations is the whole point of Outlook Connector).

If you can shed some light on this issue, I'd be most grateful. I've tried to follow your suggestions, but can't accomplish the copying of .vcf records into my live account (in neither of the ways you indicated), this seems to be an option that is not available
in the versions of my software.
Again: I'm running Outlook 2003 on Windows XP.

Many thanks in advance ~ G

We use a translation service to support our users. Please excuse grammatical errors.
<br />

Hello, OL31,

My name is Didi. I am happy to help you today.
To help you better, I suggest contacting support who will be able to verify and access your account information and provide the necessary course of
action.

1. Go to https://support.microsoft.com/contactus 2. Click "Get
Support" 3. Describe your problem.
(Type "Refund")
4. Scroll down and click Contact Support > select your products/services and category from the drop-down menu.
5. Click "Chat with a support representative" and confirm your email address.

The local customer service number can also be found here: Globale Kundendienst-Telefonnummern (microsoft.com)

<br />

We use a translation service to support our users. Please excuse grammatical errors.
<br />

Hello, christianpetersen5,

My name is Didi. I will be happy to help you today.
The fee may come from your
subscription. If you don't remember signing up with one but are still being billed, I suggest connecting with a live agent who would be able to verify and access your information.
<br />You can follow the steps below.
1. Go to: Kontakt – Office-Support (microsoft.com)
2. Enter "Refund" and press Enter
3. Scroll down and click on the "Contact
Support" button 4. Under "Products and Services", select "Microsoft 365 and Office".
5. Under Category, select Billing and Payment Updates > Confirm
6. In your web browser, click Chat with a
Support Representative 7. Confirm your Microsoft email account.

Best wishes

<br />