No word on my laptop

I didnot install office on my laptop. It had come with preinstalled office 365 apps.
I received the purchase confirmation from lenovo germany on my gmail id (which is actually from India)
I have actually used the student discount while purchaseing the laptop using my university email id to get discount and while billing I gave my indian gmail id.
I am using the same indian gmail id for logging in to my microsoft account for activating the office on my laptop. I also tried asking for help on lenovo support but they say to ask microsoft support to give product key or activation help. I also asked microsoft but I get no response.

Hallo Greg,
<br />I gave you a short answer yesterday. My Problem is: I have an account for microsoft and a valid subscription for microsoft 365 which I can use without problems on my Apple iMac. But I cannot use the subscription on my Apple Laptop, which is also registered on the same account. On the Laptop there is a message that I should renew the subscription. And then when I try to correct it on the Laptop, I get the answer that there is no account available with this user name. But on the same homepage by microsoft I can get the information that my account and my subscription are okay. - So this state of affairs means that there is a mistake in the communication between my Laptop and the microsoft 365 administration. For the moment I cannot get any chat oder phone support by microsoft - and the automatically given supports are useless. (I have already deinstalled all office programs on the Laptop and then reloaded it - but without any result for the problem.)
<br />I would be very glad if you can solve this problem or give me an advice for further action or support.
<br />Sincerely
<br />Thomas
<br />

Hello George,
<br />thank you for your quick reply and your kind words.
<br />Unfortunatley, the information in the link you provided, did not help me.
<br />There are no restrictions on the account of my son. I am just unable to remove him from his "organiser" role within his Family settings - there is no button, menu entry or anything else.
<br />Within my own profile i can opt to leave the family (in the menue right next to my profile picture)
<br />This option is not available for my kid in his family settings.
<br />HELP ..please.....
<br />

Ahh I see.
<br />But that´s exactly what I don´t know. I have Outlook installed on my PC, but I have no idea how the messages were routed.
<br />

Thank you for your reply!
I've already installed and set up OneDrive on my Mac. Unfortunately, step No. 5 doesn't exist under my OneDrive settings. It only shows Files that are already in OneDrive.
Do you know if there is another way to choose files to synchronise permanently?