outlook issue

Hi Juraj,

Yes I had read it before. if, you check the powershell command, it is for a specific user.

Set-CASMailbox *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** -MAPIEnabled $True

Have you check the other users MAPI is already ON or OFF? You can even use Get-CASMailbox to see the existing settings for both users and compare

Get-CASMailbox "Jeff Hay"

https://docs.microsoft.com/en-us/powershell/mod...

If, both the users have same settings, then it is a different issue.

Regards,

Parmi

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<ResultTitle>We can't set up Outlook with this account: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***'.</ResultTitle>

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<Title>We're running some Office 365 readiness checks on your machine.</Title>

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<ResultTitle>We're done running Office 365 readiness checks on your machine, and we found some problems.</ResultTitle>

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<Duration>00:00:02</Duration>

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<Title>Network Connectivity to outlook.office365.com on IPv4</Title>

<Result>True</Result>

<Duration>00:00:01</Duration>

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<Exception/>

-<Analyzer>

<Title>Attempting to resolve the host name "outlook.office365.com" in DNS.</Title>

<Result>True</Result>

<Duration>00:00:00</Duration>

<ResultTitle>Resolve host name outlook.office365.com</ResultTitle>

<ResultUserMessage>Resolved ip addresses: 40.97.212.2****05:14::2.</ResultUserMessage>

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<Title>Http Ping (IPv4)</Title>

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<Duration>00:00:00</Duration>

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<Title>We're running domain registration checks for this account: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.</Title>

<Result>True</Result>

<Duration>00:00:01</Duration>

<ResultTitle>We can't verify your Office 365 credentials due to a problem with your domain(dxc.com) settings. This isn't something you can fix yourself; contact your administrator for help.</ResultTitle>

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<ResultAdminMessage/>

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<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

-<Analyzer>

<Title>Remotely executed: Microsoft.Online.CSE.HRC.Analysis.Analyzers.TenantInfo.TenantUserInfoAnalyzer</Title>

<Result>True</Result>

<Duration>00:00:12</Duration>

<ResultTitle>We successfully ran the remote job Microsoft.Online.CSE.HRC.Analysis.Analyzers.TenantInfo.TenantUserInfoAnalyzer.</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

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-<Analyzer>

<Title>Checking your tenant and account information.</Title>

<Result>True</Result>

<Duration>00:00:00</Duration>

<ResultTitle>The licenses of your tenant and account are all good!</ResultTitle>

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<AdvancedHttpResponseInfo/>

<Exception/>

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</Analyzer>

-<Analyzer>

<Title>Remotely executed: Microsoft.Online.CSE.HRC.Analysis.Analyzers.ExchangeCmdlets.CasMailboxAnalyzer</Title>

<Result>True</Result>

<Duration>00:00:11</Duration>

<ResultTitle>We successfully ran the remote job Microsoft.Online.CSE.HRC.Analysis.Analyzers.ExchangeCmdlets.CasMailboxAnalyzer.</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

-<Analyzer>

<Title>Attempting to check the protocol status for user "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***".</Title>

<Result>True</Result>

<Duration>00:00:02</Duration>

<ResultTitle>Email connectivity protocol MAPI is enabled for this user: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

</Analyzer>

-<Analyzer>

<Title>Attempting to test autodiscover service for "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***".</Title>

<Result/>

<Duration>00:01:02</Duration>

<ResultTitle>We're sorry, something went wrong.</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception>Microsoft.Online.CSE.HRC.Analysis.Analyzers.AnalyzerException: Unexpected error in analyzer [Microsoft.Online.CSE.HRC.Analysis.Analyzers.AutoD.AutoDiscoverAnalyzer, Microsoft.Online.CSE.HRC.Analysis.Analyzers.AutoD, Version=16.0.2874.0, Culture=neutral,
PublicKeyToken=31bf3856ad364e35]. The rule has an exception. Result may not be reliable: []. ---> System.NullReferenceException: Object reference not set to an instance of an object.at Microsoft.Online.CSE.HRC.Analysis.Analyzers.AutoD.AutoDiscoverAnalyzer.RunChecks()at
Microsoft.Online.CSE.HRC.Analysis.Analyzers.Common.AnalyzerBase.RunChecksBase()at Microsoft.Online.CSE.HRC.Analysis.Engine.AnalysisMemberBuilder.<>c__DisplayClass15_0.<Rule>b__1(Result x) --- End of inner exception stack trace ---</Exception>

-<Analyzer>

<Title>Remotely executed: Microsoft.Online.CSE.HRC.Analysis.Analyzers.ExchangeCmdlets.GetUserAnalyzer</Title>

<Result>True</Result>

<Duration>00:00:27</Duration>

<ResultTitle>We successfully ran the remote job Microsoft.Online.CSE.HRC.Analysis.Analyzers.ExchangeCmdlets.GetUserAnalyzer.</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

-<Analyzer>

<Title>Attempting to get information about user "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***".</Title>

<Result>True</Result>

<Duration>00:00:13</Duration>

<ResultTitle>Extracting information about Office 365 user is completed.</ResultTitle>

<ResultUserMessage>Successfully got the user information for "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***".</ResultUserMessage>

<ResultAdminMessage/>

<ResultSupportMessage><UserInfo><DisplayName>Drozd, </DisplayName><FirstName>Juraj</FirstName><Guid>f564fb6a-2e1b-4862-99c8-6f3b3d2ab121</Guid><Id /><Identity>NAMPR01A003.prod.outlook.com/Microsoft Exchange Hosted Organizations/CSCPortal.onmicrosoft.com/jdrozd</Identity><IsDirSynced>True</IsDirSynced><IsValid>True</IsValid><LastName>Drozd</LastName><MicrosoftOnlineServicesID>*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***</MicrosoftOnlineServicesID><Name>jdrozd</Name><NetID>10030000A8641A5D</NetID><RecipientType>UserMailbox</RecipientType><RecipientTypeDetails>UserMailbox</RecipientTypeDetails><UserPrincipalName>*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***</UserPrincipalName><WindowsEmailAddress>*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***</WindowsEmailAddress><WindowsLiveID>*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***</WindowsLiveID><IsHybridTenant>True</IsHybridTenant><Forest>prod.exchangelabs.com</Forest></UserInfo></ResultSupportMessage>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

</Analyzer>

-<Analyzer>

<Title>Attempting to check Outlook autodiscover policies on your machine.</Title>

<Result>True</Result>

<Duration>00:00:00</Duration>

<ResultTitle>Your Outlook autodiscover policies look good.</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

-<Analyzer>

<Title>Attempting to test autodiscover service for "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***".</Title>

<Result>False</Result>

<Duration>00:00:34</Duration>

<ResultTitle>Your account or organization is not fully configured to access the Office 365 mail service.</ResultTitle>

<ResultUserMessage>There is a problem with one of the certificates that Outlook needs to communicate securely with Office 365. Please contact your administrator to resolve this issue. You can find more details and instructions from this <Hyperlink NavigateUri="http%3a%2f%2fgo.microsoft.com%2ffwlink%2f%3fLinkId%3d808278">link</Hyperlink>.</ResultUserMessage>

<ResultAdminMessage/>

<ResultSupportMessage>We couldn't obtain the remote SSL certificate. We couldn't validate the SSL certificate.System.Security.Authentication.AuthenticationException: A call to SSPI failed, see inner exception. ---> System.ComponentModel.Win32Exception:
The message received was unexpected or badly formatted --- End of inner exception stack trace --- at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken
message, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)at
System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken
message, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest
asyncRequest)at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)at System.Net.Security.SslStream.AuthenticateAsClient(String targetHost, X509CertificateCollection clientCertificates, SslProtocols enabledSslProtocols, Boolean checkCertificateRevocation)at
Microsoft.Online.CSE.HRC.Analysis.Analyzers.AutoD.SSLCertificateAnalyzer.CollectSSLCertificate()</ResultSupportMessage>

<AdvancedHttpResponseInfo/>

<Exception/>

-<Analyzer>

<Title>Attempting to retrieve SCP URLs.</Title>

<Result>False</Result>

<Duration>00:00:25</Duration>

<ResultTitle>We couldn't find any SCP urls.</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

-<Analyzer>

<Title>Attempting to test the autodiscover service using the method: HttpsRootdomain.</Title>

<Result>False</Result>

<Duration>00:00:01</Duration>

<ResultTitle>We failed to retrieve user settings (Autodiscover) by method: HttpsRootdomain</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

-<Analyzer>

<Title>Attempting to test autodiscover service with autodiscover endpoint "https://dxc.com/Autodiscover/Autodiscover.xml".</Title>

<Result>False</Result>

<Duration>00:00:01</Duration>

<ResultTitle>We couldn't retrieve your Office 365 user settings (autodiscover).</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

-<Analyzer>

<Title>Attempting to resolve the host name "dxc.com" in DNS.</Title>

<Result>True</Result>

<Duration>00:00:00</Duration>

<ResultTitle>Resolve host name dxc.com</ResultTitle>

<ResultUserMessage>Resolved ip addresses: 34.212.245.99,54.209.74.112 .</ResultUserMessage>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

-<Analyzer>

<Title>Attempting to test TCP port 443 on host "dxc.com" to ensure it's listening and open.</Title>

<Result>True</Result>

<Duration>00:00:00</Duration>

<ResultTitle>We succeeded in validating the port on this host.</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

-<Analyzer>

<Title>Attempting to test the SSL certificate.</Title>

<Result>False</Result>

<Duration>00:00:00</Duration>

<ResultTitle>Your account or organization is not fully configured to access the Office 365 mail service.</ResultTitle>

<ResultUserMessage>There is a problem with one of the certificates that Outlook needs to communicate securely with Office 365. Please contact your administrator to resolve this issue. You can find more details and instructions from this <Hyperlink NavigateUri="http%3a%2f%2fgo.microsoft.com%2ffwlink%2f%3fLinkId%3d808278">link</Hyperlink>.</ResultUserMessage>

<ResultAdminMessage/>

<ResultSupportMessage>We couldn't obtain the remote SSL certificate. We couldn't validate the SSL certificate.System.Security.Authentication.AuthenticationException: A call to SSPI failed, see inner exception. ---> System.ComponentModel.Win32Exception:
The message received was unexpected or badly formatted --- End of inner exception stack trace --- at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken
message, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)at
System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken
message, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest
asyncRequest)at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)at System.Net.Security.SslStream.AuthenticateAsClient(String targetHost, X509CertificateCollection clientCertificates, SslProtocols enabledSslProtocols, Boolean checkCertificateRevocation)at
Microsoft.Online.CSE.HRC.Analysis.Analyzers.AutoD.SSLCertificateAnalyzer.CollectSSLCertificate()</ResultSupportMessage>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

</Analyzer>

</Analyzer>

-<Analyzer>

<Title>Attempting to test the autodiscover service using the method: HttpsAutoDiscoverDomain.</Title>

<Result>False</Result>

<Duration>00:00:01</Duration>

<ResultTitle>We failed to retrieve user settings (Autodiscover) by method: HttpsAutoDiscoverDomain</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

-<Analyzer>

<Title>Attempting to test autodiscover service with autodiscover endpoint "https://autodiscover.dxc.com/Autodiscover/Autodiscover.xml".</Title>

<Result>False</Result>

<Duration>00:00:01</Duration>

<ResultTitle>We couldn't retrieve your Office 365 user settings (autodiscover).</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

-<Analyzer>

<Title>Attempting to resolve the host name "autodiscover.dxc.com" in DNS.</Title>

<Result>True</Result>

<Duration>00:00:00</Duration>

<ResultTitle>Resolve host name autodiscover.dxc.com</ResultTitle>

<ResultUserMessage>Resolved ip addresses: 20.134.3.3,20.138.0.24,20.134.232.133,20.137.0.72 .</ResultUserMessage>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

-<Analyzer>

<Title>Attempting to test TCP port 443 on host "autodiscover.dxc.com" to ensure it's listening and open.</Title>

<Result>True</Result>

<Duration>00:00:00</Duration>

<ResultTitle>We succeeded in validating the port on this host.</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

-<Analyzer>

<Title>Attempting to test the SSL certificate.</Title>

<Result>False</Result>

<Duration>00:00:00</Duration>

<ResultTitle>Your account or organization is not fully configured to access the Office 365 mail service.</ResultTitle>

<ResultUserMessage>There is a problem with one of the certificates that Outlook needs to communicate securely with Office 365. Please contact your administrator to resolve this issue. You can find more details and instructions from this <Hyperlink NavigateUri="http%3a%2f%2fgo.microsoft.com%2ffwlink%2f%3fLinkId%3d808278">link</Hyperlink>.</ResultUserMessage>

<ResultAdminMessage/>

<ResultSupportMessage>We couldn't obtain the remote SSL certificate. We couldn't validate the SSL certificate.System.Security.Authentication.AuthenticationException: A call to SSPI failed, see inner exception. ---> System.ComponentModel.Win32Exception:
The message received was unexpected or badly formatted --- End of inner exception stack trace --- at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken
message, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)at
System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken
message, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest
asyncRequest)at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)at System.Net.Security.SslStream.AuthenticateAsClient(String targetHost, X509CertificateCollection clientCertificates, SslProtocols enabledSslProtocols, Boolean checkCertificateRevocation)at
Microsoft.Online.CSE.HRC.Analysis.Analyzers.AutoD.SSLCertificateAnalyzer.CollectSSLCertificate()</ResultSupportMessage>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

</Analyzer>

</Analyzer>

-<Analyzer>

<Title>Attempting to test the autodiscover service using the method: HttpRedirect.</Title>

<Result>False</Result>

<Duration>00:00:03</Duration>

<ResultTitle>We failed to retrieve user settings (Autodiscover) by method: HttpRedirect</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

-<Analyzer>

<Title>Attempting to resolve the host name "autodiscover.dxc.com" in DNS.</Title>

<Result>True</Result>

<Duration>00:00:00</Duration>

<ResultTitle>Resolve host name autodiscover.dxc.com</ResultTitle>

<ResultUserMessage>Resolved ip addresses: 20.134.3.3,20.138.0.24,20.134.232.133,20.137.0.72 .</ResultUserMessage>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

-<Analyzer>

<Title>Attempting to test autodiscover service with autodiscover endpoint "https://autodiscover.dxc.com/Autodiscover/Autodiscover.xml".</Title>

<Result>False</Result>

<Duration>00:00:01</Duration>

<ResultTitle>We couldn't retrieve your Office 365 user settings (autodiscover).</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

-<Analyzer>

<Title>Attempting to resolve the host name "autodiscover.dxc.com" in DNS.</Title>

<Result>True</Result>

<Duration>00:00:00</Duration>

<ResultTitle>Resolve host name autodiscover.dxc.com</ResultTitle>

<ResultUserMessage>Resolved ip addresses: 20.134.3.3,20.138.0.24,20.134.232.133,20.137.0.72 .</ResultUserMessage>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

-<Analyzer>

<Title>Attempting to test TCP port 443 on host "autodiscover.dxc.com" to ensure it's listening and open.</Title>

<Result>True</Result>

<Duration>00:00:00</Duration>

<ResultTitle>We succeeded in validating the port on this host.</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

-<Analyzer>

<Title>Attempting to test the SSL certificate.</Title>

<Result>False</Result>

<Duration>00:00:00</Duration>

<ResultTitle>Your account or organization is not fully configured to access the Office 365 mail service.</ResultTitle>

<ResultUserMessage>There is a problem with one of the certificates that Outlook needs to communicate securely with Office 365. Please contact your administrator to resolve this issue. You can find more details and instructions from this <Hyperlink NavigateUri="http%3a%2f%2fgo.microsoft.com%2ffwlink%2f%3fLinkId%3d808278">link</Hyperlink>.</ResultUserMessage>

<ResultAdminMessage/>

<ResultSupportMessage>We couldn't obtain the remote SSL certificate. We couldn't validate the SSL certificate.System.Security.Authentication.AuthenticationException: A call to SSPI failed, see inner exception. ---> System.ComponentModel.Win32Exception:
The message received was unexpected or badly formatted --- End of inner exception stack trace --- at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken
message, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)at
System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken
message, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest
asyncRequest)at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)at System.Net.Security.SslStream.AuthenticateAsClient(String targetHost, X509CertificateCollection clientCertificates, SslProtocols enabledSslProtocols, Boolean checkCertificateRevocation)at
Microsoft.Online.CSE.HRC.Analysis.Analyzers.AutoD.SSLCertificateAnalyzer.CollectSSLCertificate()</ResultSupportMessage>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

</Analyzer>

</Analyzer>

-<Analyzer>

<Title>Attempting to test the autodiscover service using the method: SrvLookup.</Title>

<Result>False</Result>

<Duration>00:00:00</Duration>

<ResultTitle>We failed to retrieve user settings (Autodiscover) by method: SrvLookup</ResultTitle>

<ResultUserMessage>We couldn't find the any SRV records.</ResultUserMessage>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

-<Analyzer>

<Title>Attempting to test the autodiscover service using the method: DirectConnect.</Title>

<Result>False</Result>

<Duration>00:00:01</Duration>

<ResultTitle>We failed to retrieve user settings (Autodiscover) by method: DirectConnect</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

-<Analyzer>

<Title>Attempting to test autodiscover service with autodiscover endpoint "https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml".</Title>

<Result>False</Result>

<Duration>00:00:01</Duration>

<ResultTitle>We couldn't retrieve your Office 365 user settings (autodiscover).</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

-<Analyzer>

<Title>Attempting to resolve the host name "autodiscover-s.outlook.com" in DNS.</Title>

<Result>True</Result>

<Duration>00:00:00</Duration>

<ResultTitle>Resolve host name autodiscover-s.outlook.com</ResultTitle>

<ResultUserMessage>Resolved ip addresses: 52.96.0.210****02::2.</ResultUserMessage>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

-<Analyzer>

<Title>Attempting to test TCP port 443 on host "autodiscover-s.outlook.com" to ensure it's listening and open.</Title>

<Result>True</Result>

<Duration>00:00:00</Duration>

<ResultTitle>We succeeded in validating the port on this host.</ResultTitle>

<ResultUserMessage/>

<ResultAdminMessage/>

<ResultSupportMessage/>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

-<Analyzer>

<Title>Attempting to test the SSL certificate.</Title>

<Result>False</Result>

<Duration>00:00:00</Duration>

<ResultTitle>Your account or organization is not fully configured to access the Office 365 mail service.</ResultTitle>

<ResultUserMessage>There is a problem with one of the certificates that Outlook needs to communicate securely with Office 365. Please contact your administrator to resolve this issue. You can find more details and instructions from this <Hyperlink NavigateUri="http%3a%2f%2fgo.microsoft.com%2ffwlink%2f%3fLinkId%3d808278">link</Hyperlink>.</ResultUserMessage>

<ResultAdminMessage/>

<ResultSupportMessage>We couldn't obtain the remote SSL certificate. We couldn't validate the SSL certificate.System.Security.Authentication.AuthenticationException: A call to SSPI failed, see inner exception. ---> System.ComponentModel.Win32Exception:
The message received was unexpected or badly formatted --- End of inner exception stack trace --- at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken
message, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)at
System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken
message, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest
asyncRequest)at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)at System.Net.Security.SslStream.AuthenticateAsClient(String targetHost, X509CertificateCollection clientCertificates, SslProtocols enabledSslProtocols, Boolean checkCertificateRevocation)at
Microsoft.Online.CSE.HRC.Analysis.Analyzers.AutoD.SSLCertificateAnalyzer.CollectSSLCertificate()</ResultSupportMessage>

<AdvancedHttpResponseInfo/>

<Exception/>

</Analyzer>

</Analyzer>

</Analyzer>

</Analyzer>

</Analyzer>

</Analyzer>

</Analyzer>

</Results>

Hello Parmi,

not true, because as I wrote, when Im adding the mailbox from different user on my PC, it works without any issue.

Please check one more time my whole description.

Thank you, Juraj

I do not have any problem.
- When I log into the same PC with different user, I can add the mailbox without any issue.

So there can not be autodiscover problem or outdated outlook.

* The issue needs to be related with some bug on my user windows profile.

Hello Juraj,

My name is Parmi, I am an Independent Advisor. Thank you for posting your question. I'll be happy to help.

It seems for you O365 mailbox (company) the MAPI connection is not enabled. please check this article on how to solve the error ---

https://support.microsoft.com/en-ca/help/298997...

Regards,

Parmi