Outlook Messages Disappear When Moving Folder

WIKA Schweiz AG · 9. August 2019

Hello

Something strange happened yesterday.
An employee has shared access to another mailbox via Exchange.
To move a subfolder it does not have the required permissions.
So I logged in with users of the other mailbox and wanted to move the folder.

Already there I noticed that the folder is empty.
As a check, I checked again with the employee whether he still has the mails in his folder.
He had it.

So I logged in again to the user of the other mailbox and moved the folder to a new created PST.

When I changed the user again there are suddenly no more mails in the subfolder.

Nowhere. Neither in Deleted, nor Junk nor anywhere...

Anyone have any idea what you can do?

The employee needs to penetrate the mails.

Thank you and greetings
deboii

Translated with www.DeepL.com/Translator

WIKA Schweiz AG

Hello Diane

I checked the recovery folder and there is nothing but some old mails from 2016.

Any other ideas?

Would be so thankful if someone had an answer

WIKA Schweiz AG

Hello Diane

Thanks for your quik Answer.

Recovery folder: will check that...

Just for better understanding we will name the Exployee with access to the mailbox User1 and the Mailbox owner User 2.

The User1 has the permission (set on Exchange) to edit mails and send them in the name of the other employee (User2).

As it seems is, that the User1 lost connection to the Mailbox from User2 like a month ago. Because everything until july is still there.

But as I looked in the folder from User2 (before i moved it), the mails from the last month weren't there.

I switched back to User1s account to check and he had the mails in the mailbox from User2.

Switched back moved the Folder and switched to User1, where the mails went in the Outlook nirvana.

I moved it as the actual owner. But it was empty for the Owner (user2). Only user1 could see the mails from the last month.

Thanks for your help

Diane Poremsky MVP

Hi Wika,

Did you also check in the recovery folder? (whether they would be there would depend on your Exchange server version and the configuration).

>>

Already there I noticed that the folder is empty.

As a check, I checked again with the employee whether he still has the mails in his folder.

>>

So the folder was empty after the user gave your account permissions to it and you moved the "empty" folder? Or did you move it as the mailbox owner who could see the folder contents?

Did you reset the view on the folder and check the folder size?

WIKA Schweiz AG

The Files where missing in the owners mailbox. But now they're missing in both.

Yes the size is 0.

Diane Poremsky MVP

This is an on-prem Exchange server? There is an office addin that can restore the messages in the purges folder - on the chance they are there.

https://appsource.microsoft.com/en-us/product/o...

I don't think it will work with on-prem, you;ll need to use powershell. If the dumpster is enabled, you can try using powershell to search the dumpster folder.

https://docs.microsoft.com/en-us/powershell/mod...

Search-Mailbox -Identity *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** -SearchDumpsterOnly

Hi,

willkommen im Windows Forum!

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Outlook Messages Disappear When Moving Folder