PowerPivot - Failed to connect to server

Hallo Daniel,

danke für deine Nachricht.

Welches Betriebssytem verwendest du denn? Windows 7, Windows 10...?

Kannst du denn eingrenzen seit wann sich Excel/PowerPoint so verhält? Update? Änderungen der Einstellungen?

Diese Meldung kann durch Firewalls oder Antivirenprogramme auftreten, aber auch
Nvidia Network Manager in manchen Fällen.

Besitzt du denn ein Antivirenprogramm eines Drittanbieters?

Oder hast du Änderungen an der CPU vorgenommen?

Beantworte doch bitte diese Fragen ausführlich und ich werde versuchen dir behilflich zu sein.

Gruß

Leo

Vielen Dank Sarah für die Antwort, sie hat mir leider nicht geholfen. Wie kann ich mein Problem an Microsoft eskalieren?

Hier die neuesten logs:

LG PCSuite 13.7.2016 ca. 11:00 Uhr

Problemereignisname:
APPCRASH

Anwendungsname:
LGPCSuite.exe

Anwendungsversion:
0.0.0.0

Anwendungszeitstempel:
5567c82d

Fehlermodulname:
mso20win32client.dll

Fehlermodulversion:
0.0.0.0

Fehlermodulzeitstempel:
575944eb

Ausnahmecode:
c0000005

Ausnahmeoffset:
000ae536

Betriebsystemversion:
6.1.7601.2.1.0.768.3

Gebietsschema-ID:
1031

Zusatzinformation 1:
0a9e

Zusatzinformation 2:
0a9e372d3b4ad19135b953a78882e789

Zusatzinformation 3:
0a9e

Zusatzinformation 4:
0a9e372d3b4ad19135b953a78882e789



Scanpst 13.7.2016 ca. 11:00 Uhr

Microsoft (R) Inbox Repair Tool

© 2016 Microsoft Corporation. All rights reserved.

Version 16.0.6965.6526

**Beginning NDB recovery

**Attempting to open database

**Attempting to validate header

**Attempting to validate AMap

!!AMap page <@118105088> has csFree of 116, but should have 128

!!AMap page <@121914368> has csFree of 114, but should have 142

!!AMap page <@176260096> has csFree of 120, but should have 158

!!AMap page <@295617536> has csFree of 136, but should have 255

!!AMap page <@311108608> has csFree of 186, but should have 255

!!AMap page <@360883200> has csFree of 104, but should have 112

!!AMap page <@658007040> has csFree of 108, but should have 135

!!AMap page <@674767872> has csFree of 93, but should have 114

!!AMap page <@675021824> has csFree of 162, but should have 255

!!AMap page <@683148288> has csFree of 3, but should have 4

!!AMap page <@684418048> has csFree of 0, but should have 255

!!AMap page <@697877504> has csFree of 0, but should have 255

!!AMap page <@698385408> has csFree of 120, but should have 255

**Attempting to validate BBT

**Attempting to validate NBT

**Attempting to validate BBT refcounts

??Couldn't find BBT entry in the RBT (F64920)

??Couldn't find BBT entry in the RBT (F72B84)

??Couldn't find BBT entry in the RBT (F72B8A)

??BBT entry (F78F62) has different refcount in RBT (3 vs 2)

??Couldn't find BBT entry in the RBT (F7B4DE)

??Couldn't find BBT entry in the RBT (F88012)

??Couldn't find BBT entry in the RBT (F895C6)

??Couldn't find BBT entry in the RBT (F89606)

??Couldn't find BBT entry in the RBT (F897FA)

**Attempting to validate header NID high-water marks

**Beginning PST/OST recovery

**Attempting to recover all top-level objects

**Store created by build: (not available)

**Attempting to walk all folders

!!HMP incorrect for NID 3214C4

!!HMP incorrect for NID 321564

Failed to add row to the FLT, RowID = 346

Failed to add row to the FLT, RowID = 316

Failed to add row to the FLT, RowID = 2C1

Failed to add row to the FLT, RowID = 271

Failed to add row to the FLT, RowID = 25F

Failed to add row to the FLT, RowID = 25E

Failed to add row to the FLT, RowID = 25C

Failed to add row to the FLT, RowID = 18B

Failed to add row to the FLT, RowID = 13F

Failed to add row to the FLT, RowID = 47F

Failed to add row to the FLT, RowID = 47B

Failed to add row to the FLT, RowID = 474

Failed to add row to the FLT, RowID = 466

Failed to add row to the FLT, RowID = 462

Failed to add row to the FLT, RowID = 461

Failed to add row to the FLT, RowID = 460

Failed to add row to the FLT, RowID = 45B

Failed to add row to the FLT, RowID = 454

Failed to add row to the FLT, RowID = 453

Failed to add row to the FLT, RowID = 452

Failed to add row to the FLT, RowID = 451

Failed to add row to the FLT, RowID = 425

Failed to add row to the FLT, RowID = 424

Failed to add row to the FLT, RowID = 423

Failed to add row to the FLT, RowID = 40C

Failed to add row to the FLT, RowID = 40B

Failed to add row to the FLT, RowID = 40A

Failed to add row to the FLT, RowID = 409

Failed to add row to the FLT, RowID = 408

Failed to add row to the FLT, RowID = 407

Failed to add row to the FLT, RowID = 406

Failed to add row to the FLT, RowID = 402

Failed to add row to the FLT, RowID = 3FF

Failed to add row to the FLT, RowID = 3FE

Failed to add row to the FLT, RowID = 3FD

Failed to add row to the FLT, RowID = 3FC

Failed to add row to the FLT, RowID = 3FB

Failed to add row to the FLT, RowID = 3FA

Failed to add row to the FLT, RowID = 3F9

Failed to add row to the FLT, RowID = 3F8

Failed to add row to the FLT, RowID = 3F7

Failed to add row to the FLT, RowID = 3F6

Failed to add row to the FLT, RowID = 3D3

Failed to add row to the FLT, RowID = 3D2

Failed to add row to the FLT, RowID = 3C8

Failed to add row to the FLT, RowID = 3C5

Failed to add row to the FLT, RowID = 364

Failed to add row to the FLT, RowID = 34D

Failed to add row to the FLT, RowID = 34B

Failed to add row to the FLT, RowID = 304

Failed to add row to the FLT, RowID = 302

Failed to add row to the FLT, RowID = 294

Failed to add row to the FLT, RowID = 21D

Failed to add row to the FLT, RowID = 20E

Failed to add row to the FLT, RowID = 209

Failed to add row to the FLT, RowID = 202

Failed to add row to the FLT, RowID = 1B6

Failed to add row to the FLT, RowID = 158

Failed to add row to the FLT, RowID = 12E

Failed to add row to the FLT, RowID = 12D

Failed to add row to the FLT, RowID = 12B

Failed to add row to the FLT, RowID = 129

Failed to add row to the FLT, RowID = 128

Failed to add row to the FLT, RowID = 123

Failed to add row to the FLT, RowID = 118

Failed to add row to the FLT, RowID = 110

Failed to add row to the FLT, RowID = 10F

Failed to add row to the FLT, RowID = 10B

Failed to add row to the FLT, RowID = 109

Failed to add row to the FLT, RowID = 106

Failed to add row to the FLT, RowID = 103

Failed to add row to the FLT, RowID = F7

Failed to add row to the FLT, RowID = F1

Failed to add row to the FLT, RowID = 86

Failed to add row to the FLT, RowID = 85

Failed to add row to the FLT, RowID = 68

Failed to add row to the FLT, RowID = 66

Failed to add row to the FLT, RowID = 65

Failed to add row to the FLT, RowID = 64

Failed to add row to the FLT, RowID = 60

Failed to add row to the FLT, RowID = 5E

Failed to add row to the FLT, RowID = 5C

Failed to add row to the FLT, RowID = 58

Failed to add row to the FLT, RowID = 56

Failed to add row to the FLT, RowID = 55

Failed to add row to the FLT, RowID = 53

Failed to add row to the FLT, RowID = 50

Failed to add row to the FLT, RowID = 4F

Failed to add row to the FLT, RowID = 4E

Failed to add row to the FLT, RowID = 4C

Failed to add row to the FLT, RowID = 4A

Failed to add row to the FLT, RowID = 49

Failed to add row to the FLT, RowID = 3B

Failed to add row to the FLT, RowID = 34

Failed to add row to the FLT, RowID = 2F

Failed to add row to the FLT, RowID = 2C

Failed to add row to the FLT, RowID = 1F

Failed to add row to the FLT, RowID = 5

Failed to add row to the FLT, RowID = 4

Failed to add row to the FLT, RowID = 1

Failed to add row to the FLT, RowID = 0

Failed to add row to the FLT, RowID = 14

Failed to add row to the FLT, RowID = 0

Failed to add row to the FLT, RowID = 0

!!HMP incorrect for NID 321524

!!HMP incorrect for NID 321504

!!HMP incorrect for NID 321584

!!HMP incorrect for NID 321484

!!HMP incorrect for NID 321464

!!HMP incorrect for NID 321404

!!HMP incorrect for NID 3215C4

**Attempting to locate any orphaned folders/messages

**Performing final HMP validation

**Attempting to check top-level objects for consistency

??Deleting SDO

**Updating folder hierarchy

**Attempting to fix original file

**Attempting to copy back BBT

**Attempting to copy back NBT

"The transport failed to connect to the server" or in German "Der transporter konnte keine Verbindung zur Server herstellen".
Could somebody knows exactly why this message comes up?

The message means that your PC can not connect to the SMTP server.

If we assume that you've setup the CDO right, it is obvious that a 3rd party tool blocks the connection.

In most cases the firewall and/or virusscanners on your local PC blocks that, because it's a back door for malware to send confidential data out into the world.

Most companies runs also firewalls on there servers that blocks this kind of connections. Contact your admin, he can look with a Port or IP scanner what going on behind the scenes.

Andreas.

Hallo Thomas,

ich habe das MS Fix geladen und ausgeführt.

Das Tool hat auch viele Einträge in der Registry gelöscht und in der Systemsteuerung ist unter Programme und Features kein Eintrag für MS Office 2010 zu sehen.

Allerdings ist die gesamte Ordnerstruktur, wie ich sie beschrieben habe noch da.

Muss ich die jetzt von Hand löschen ?

In der Logdatei gibt es auch verschiedene Fehlermeldungen:

Failed to obtain .msi file for product {90140000-001B-0407-0000-0000000FF1CE}

Error: Could not read from .msi file:

Failed to obtain .msi file for product {90140000-003D-0000-0000-0000000FF1CE}

Failed to obtain .msi file for product {90140000-006E-0407-0000-0000000FF1CE}

Failed to obtain .msi file for product {90140000-0016-0407-0000-0000000FF1CE}

Failed to obtain .msi file for product {90140000-002A-0000-1000-0000000FF1CE}

Failed to obtain .msi file for product {90140000-0018-0407-0000-0000000FF1CE}

Failed to obtain .msi file for product {90140000-001F-0407-0000-0000000FF1CE}

Failed to obtain .msi file for product {90140000-001F-040C-0000-0000000FF1CE}

Failed to obtain .msi file for product {90140000-001F-0410-0000-0000000FF1CE}

Failed to obtain .msi file for product {90140000-001F-0409-0000-0000000FF1CE}

Failed to obtain .msi file for product {90140000-00A1-0407-0000-0000000FF1CE}

Failed to obtain .msi file for product {90140000-002A-0407-1000-0000000FF1CE}

Failed to obtain .msi file for product {90140000-001A-0407-0000-0000000FF1CE}

Failed to obtain .msi file for product {90140000-0015-0407-0000-0000000FF1CE}

Doing Action: CloseOfficeApps

End Action: CloseOfficeApps

Stage # 2 "Setup.exe" (13:34:42)

================================

- Calling Setup.exe to remove SINGLEIMAGE

- Setup.exe returned: PreReqCheckFailure (30066)

Vom nächsten Fehler gibt es auch mehrere Einträge:

- Delete file: C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\PowerPoint.de-de\PowerPointMUI.XML

- Disallowing the delete of still required keypath element: C:\Program Files (x86)\Common Files\microsoft shared\Office14\Office Setup Controller\PowerPoint.de-de\

- Disallowing the delete of still required keypath element: C:\Program Files (x86)\Microsoft Office\Office14\

- Disallowing the delete of still required keypath element: C:\Program Files\Common Files\Microsoft Shared\Office14\

Mit freundlichen Grüßen

Lutz Hellert

Guten Morgen,
Bitte stelle Deine Frage hier.
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Mit freundlichem Gruß
Wolf Fabian Spohr
Microsoft Office 365 Business Support Engineer