Some Mails are not shown in Outlook in cache mode or Online mode, but they are available in...

B_André · 18. Dezember 2020

Hello,

I have a heavy Outlook user, which is missing mails in his Outlook inbox. Inbox shows mails from today until 16/12/2020 3:11 p.m. and then continues with mails of 2019. Outlook is configured in cache mode with last 12 month, but even when clicking the button "connect to server" in the folder ribbon, those mails are not shown in Outlook. But, they are shown in Outlook Web Access in the same folder.

I have already cleared all views, checked the filters, deleted the ost and nst files in the users profile, created a new Outlook profile, ran Outlook with start parameters /cleanviews and /cleanips, but nothing helped so far.

I'm clueless. I would check with login on another client, but due to home office no chance to do so.

Anyone with an idea what else could be done to fix this issue?

Kind regards,

André

Palcouk

Depends on the type of mail account you have.
<br />There are Archive options available to pop mail accounts, but they don't apply to IMAP mail accounts
<br />

Gambetta1982

Sorry, I just checked, Access and Outlook appear in my applications list, but they are not operational. Thanks for your helpful instructions!

S. Rigling

Thanks for your answer.

I didn't send the author rights. The Reader got the read-only Version.

But some of the groups like staks and grids are moving at the Readers Version. Like moving from the left side to the right. They are presented differently than they should, but normaly the readers couldn't change the sway.

Andreas Killer

This functions, e.g.:

https://support.office.com/en-us/article/filter...

are still beta and only available for Office Insiders. If they are released they are only available for Office 365 subscribers, as mentioned in the article.

Andreas.

Robin Huber

Just the "normal" DATE field that looks like this or something: { TIME \@"dd.MMM.yyyy"} but also other formats of this field if possible.

Yeah some of this fields are in the headers or footers.

Thank you very much!

Hi,

willkommen im Windows Forum!

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