Unfreeze my onedrive account

Hello On R,

My name is Raymond, welcome to Microsoft Community.
I am a Microsoft user just like you.

I hope you are doing well.

I understand your OneDrive storage is going to be frozen. Please understand that if you don't access your OneDrive account within 12 months, or if you exceed your storage limit, your OneDrive account will be frozen.

Kindly find link from Microsoft attached to learn more about Why OneDrive is frozen & how to unfreeze it: https://support.microsoft.com/en-us...s-frozen-5e76147b-b7d5-4bcb-ba28-b91e3eb636b6

Find attached similar issue with solution from Microsoft Community: https://answers.microsoft.com/en-us...-account/fefc8bc9-bec7-45d6-a907-7aefb5580640

If you received this notice while you are actively using your OneDrive and you still have storage space, please reach out to Microsoft support for further assistance as this may require access to your Microsoft account and as an Independent Advisor, I do not have access to your Microsoft account.

I apologise for the inconvenience this may cause you.

You can contact Microsoft Support via Live Chat.

Kindly go to Microsoft Contact Us website: https://support.microsoft.com/contactus/

Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Warm Regards

<br />

Just noticed that OneDrive has been silently updated today, version is 19.192.0926.0012

Currently I'm not even able to log in to my OneDrive account, after entering my email address the logon window appears again and again.

Hallo Alexander,
ich hatte heute Kontakt mit MS-Support. Wir konnten keine Remoteverbindung zu meinem MAC herstellen. Deshalb wurde ich gebeten, das gleiche auf einem Windows-Computer zu versuchen. Nachdem ich dort den Account in O365 hinzugefügt hatte erschien er auch auf dem MAC. Das konnte ich mit allen Accounts machen. Wir haben festgestellt dass das letzte O365 Update am 14.2. durchgeführt wurde, was ungefähr mit dem Start meiner Probleme zusammen hing. Ich wurde gebeten die Dez, Version von O365 zu installieren und dann zu versuchen. Was ich bei Gelegenheit probieren möchte.
Grüße
Horst
UPDATE.
Hier das endgültige Ergebnis -> Mail an den Support in Englisch:
Hello Samuel,
there is definitely a bug in the latest O365 version.
Before I started, I removed 2 of my 3 OneDrive Business accounts from my Microsoft computer.
Then I removed O365 on my MAC and installed 16.68 (22121100)
When I started Word, I could see my personal account and the Business account I did not remove from the Windows computer.
I added one of the OneDrive Business accounts without any problems.
After that I started AutoUpdate and Excel, Word and Teams were updated to 16.70 (23021201).
Now I tried to add the 3rd OneDrive Business Account Without Success
Going back to my Windows PC I just saw my personal account and the one I left before.
I added both of my remaining Business account (also the one I already added in my Mac) after that all three accounts where available also in my Mac.
I think this procedure proofed that there is a bug in version 16.70 (23021201).
BR
Horst

noch als Zusatzinfo:

Additional info:

I ran the following test:

I took a .docx file I created on my office PC which was stored on our server and saved it locally to my PC harddrive. I then save a copy as .doc as well. Then I emailed both files to my office Outlook account AND my iCloud account (with one email).

BOTH files did NOT open from my Outlook account and BOTH files just opened fine from my iCloud account.

I then forwarded the email from my Outlook account to my iCloud account and now BOTH files did NOT open anymore.

So it seems that my Outlook account (Exchange server) corrupts the files.

Can that be?

best regards

Wolfgang

There appears no other account then my hotmail-account. There is nothing else.
<br />The App section just leads to the settings of my microsoft account in my browser. There I already searched unsuccesfull.
<br />