urgent Cancel subscription and Refund

I understand you need to cancel the subscription to initiate a refund request. Refunds are processed within 3-5 working days. However, you can also contact Microsoft support to help process this

Hello Sly S,

Welcome to Microsoft Community.

I am a Microsoft 365 user just like you, I hope you are doing well?

I understand you would like to cancel Microsoft 365 subscription.

Please understand that not all subscription can be cancelled from your Microsoft account. Also note that refunds are automatically processed and you should receive it within 3 - 5 days business days.

Your subscription is eligible for refund if you bought an annual subscription within the last 30 days or you bought a monthly subscription and you're cancelling within 30 days of your last renewal date.

To cancel Microsoft subscriptions

1. Go to the Manage subscription page (https://account.microsoft.com/services) and if prompted, be sure to sign in with the same Microsoft account you used to purchase your Microsoft 365 subscription.

2. Note: If you see a link that says Turn on recurring billing, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until your Microsoft 365 subscription expires.

3. Select Cancel subscription (or it might say, Upgrade or cancel).

4. Follow the instructions on the page to proceed with cancellation by turning off recurring billing. To review our complete cancellation policy, see https://go.microsoft.com/fwlink/p/?linkid=839716.

Source: https://support.microsoft.com/help/46e2634c-c64b-4c65-94b9-2cc9c960e91b

If you are unable to cancel or after cancelling, your subscription is still active for the paid duration, please contact Microsoft support (Billing) via live chat for further assistance with cancellation for refund.

Kindly go to Microsoft Contact Us website:

http://support.office.com/home/chat

1. Type "Cancel subscription" and click Get Help.
2. Click Login and Contact Support at the bottom of the page.
3. Log in with your Microsoft account.
4. Under products and Services, select Microsoft 365 and Office Option.
5. Under category, select Manage Subscription.
6. Click "Chat with a support agent".

Please try these steps I have provided and let me know if you need more assistance.

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Warm Regards

Hi Ilja N,

Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.

Sorry for the inconvenience. I understand your inquiry but since you are unable to cancel the subscription, you will need to contact Microsoft billing support to assist you in cancelling the subscription to get a refund.

Kindly follow the steps below carefully to contact Microsoft support:

1. Go to http://support.office.com/home/chat
2. Describe your issue (I need to cancel the subscription) and click 'Get Help'. Then scroll down to select Contact support.
3. Select your product (Microsoft 365 and Office) and category (manage my subscription) > click Confirm.
4. Click ‘Chat with support agent’ > Confirm.
5. Click Start Chat.

Hope this helps!

Hallo Matthias,

vielen Dank für deine Nachricht.

Beachte die folgenden Informationen:

https://support.microsoft.com/de-de...count-refunds-for-purchases-and-subscriptions

Ich freue mich auf deine Rückmeldung.

Hallo Franco,

vielen Dank für deine Nachricht.

Beim Kauf im Microsoft Store, gehe wie hier beschrieben vor:

https://support.microsoft.com/de-de...count-refunds-for-purchases-and-subscriptions

Ich freue mich auf deine Rückmeldung.